Prison sitesAcross Victoria, there are 11 publicly operated prisons, three privately operated prisons (Fulham Correctional Centre, Port Phillip Prison and Ravenhall Correctional Centre) and one transition centre, Judy Lazarus Transition Centre. Show
Barwon Prison Beechworth Correctional Centre Dame Phyllis Frost Centre (Women only) Dhurringile Prison Fulham Correctional Centre Hopkins Correctional Centre Judy Lazarus Transition Centre Langi Kal Kal Prison Loddon Prison Precinct (Middleton) Marngoneet Correctional Centre (Karreenga) Melbourne Assessment Prison Metropolitan Remand Centre Port Phillip Prison Ravenhall Correctional Centre Tarrengower Prison (Women only) Corrections Victoria – a business unit of the Department of Justice and Community Safety – is responsible for prison management in Victoria and all prisoners in both publicly and privately-managed prisons, including administering the contracts of the two private prison providers. Corrections Victoria is responsible for achieving the appropriate balance between a high level of community safety and the humane treatment of prisoners, focusing on strategies to rehabilitate prisoners in custody and tackling the underlying causes of crime to reduce reoffending. It sets, monitors and reviews standards in both public and private prisons, undertakes business planning, and initiates and manages correctional infrastructure programs. The Justice Assurance and Review Office (JARO), formerly the Office of Correctional Services Review, is a business unit within the Department of Justice and Community Safety (the department). It exists to assist the Secretary to fulfil their statutory obligations under the Corrections Act 1986 (Vic) and the Children, Youth and Families Act 2005 (Vic). The Security and Emergency Services Group (SESG) provides high-level support to all areas of Corrections Victoria, through its service delivery and ongoing policy commitment. The Women's Correctional Services Advisory Committee provides expert advice on the delivery of correctional services to women.
Personal contact with a prisonerIf you want to contact your friend or family member you need to know which prison they are in. If you don't know their prison location you can contact them by writing to the below address and Corrections Victoria will forward your mail. Write to: [Prisoner's first name and surname] If you are on the prisoner's approved visit or phone list, call Corrections Victoria on 1300 191 835. Instructions on how to get on a prisoner’s approved visit and/or phone lists are below. If you are a legal professional or service provider phone and video conferencing is available. Postal mailIf you would like to send mail to your family member or friend address your letter directly to the prison in which they are located. Or you can send your letter to a central point and it will be provided to them. Write to: [Prisoner's first name and surname] There are restrictions on the type of letters that can be sent to prisoners. These can vary from prison to prison but may include musical cards or extras like stickers and photographs. Contact the specific prison for help on what you can and cannot send. All mail (other than exempt official mail, for example from a lawyer or the Victorian Ombudsman) will be checked for banned items. The prison may censor the letter if the content risks the security and good order of the prison or is threatening or harassing. Forwarded mailIf a prisoner is transferred to another prison or is in hospital for an extended period, their mail will be forwarded to them. Delays to mailAustralia Post is reporting delays to deliveries due to high volumes and this may affect how long it takes for your mail to arrive. Thanks for your understanding. More information is on the Australia Post website (External link). Phone callsPrisoners can make phone calls to family, friends and legal professionals, as well as to other services. You cannot make a phone call to a prisoner but, if you would like to receive a call, they must add you to their phone list. They have access to instructions and help in how to do this. Once the prisoner has added you to their phone list, the prison will contact you to confirm your phone number. The prison will also ask you if you agree to receive phone calls from the prisoner. If you agree you will now be on the prisoner’s phone list. If you are not on their phone list, you can send them a letter asking them to add you. Access to phone callsPrisoners can have a maximum of 10 phone numbers on their phone call list at any one time. Phone calls are limited to 12 minutes per call and may be monitored and recorded for security purposes. Prisoners must pay for all phone calls, except calls to the Victorian Ombudsman and the Health Services Commissioner. Video visitsVideo visits are an important option for prisoners accommodated in designated COVID-19 units as they cannot take part in the in-person visit program. It is also used by prisoners when family and friends are not able to attend the prison. To have a video visit with your friend or family member you will need to provide 100 points of identification each time. At the start of your video visit the terms and conditions will be displayed on the screen. Please read and understand the terms and conditions before agreeing to them. You need to agree to these terms and conditions to continue with the visit. Being added to a visit listTo access a visit with your friend or family member they must add you to their visit list. They will receive help in how to do this, but they will need the following details about you:
The prisoner will tell you when they have added you to their visit list. You can confirm that you are on their visit list and the prisoner’s location by contacting:
If you are not on a prisoner’s visit list, but would like to be, you can write to them and ask them to add you. Recording of video visitsFrom 1 April 2022, prisoners’ personal video visits will be recorded. Recording visits is to improve safety and security of prisons. When personal video visit recording is operating, you will see a disclaimer on screen to tell you your personal video visit is being recorded and may be monitored. If you agree, the video visit will begin. If you do not agree, the video visit will end. A piece of audio played will then advise you that your personal visit is being recorded and a recording symbol will be displayed. This symbol will be visible to all people on the call for the entire length of the personal video visit. ZoomAll prisons use Zoom for video visits. If Zoom is not available in your country, please notify the prison location. A guide for visitors on how to access, set up and receive Zoom video calls is available. In-person personal visitsProcedures are in place to help reduce the risk of COVID-19. We ask all people spending time at our facilities follow these rules, because keeping everyone safe is our top priority. If you are not able to meet our requirements, you will not be able to enter the prison or may have your visit terminated. Video visits are available to you. Vaccination requirements for prisonersAll prisoners in Victorian prisons are strongly encouraged and supported to receive the COVID-19 vaccine. Vaccines are available at every prison and will continue to be provided for as long as they are needed. To access a visit, prisoners must have received:
Prisoners are eligible for their third dose 3 months after they had their second dose. If a prisoner's third dose is delayed due to a positive COVID-19 test in the past 3 months, they can continue to access in-person visits. Visits are still available to prisoners who cannot meet these requirements, such as those with medical exemptions. For the safety of prisoners and their visitors, these visits will be box visits. Before you visitVisitors to Victorian prisoners need to meet vaccine requirements. These requirements can change depending on your age.
All adult visitors (16 years and older) must be listed on the prisoner’s visitor list. You need to provide 100 points of identification. All visits must be booked in advance through the prison’s booking system. Book your visit by contacting the prison. The number of people that can visit a prisoner at one time may change as each prison responds to COVIDSafe requirements. If you have tested positive to COVID-19 in the last 3 monthsA positive COVID-19 test within the last 3 months may mean you have not received the vaccine doses required for your age group. You may still be able to access in-person visits if you are up-to-date with your vaccinations but have had your last dose delayed due to COVID-19. For example, you can still visit the prison:
Medical exemptionsVisitors with medical exemptions can access visits. For the safety of prisoners, these visits will be box visits, except where the visitor is a child under the age of 18. If you have a medical exemption you must contact the prison before you visit. Proof of your medical exemption must be provided to the prison before your visit. Unvaccinated childrenChildren aged 5 to 17 years who have not met the vaccination requirements may still be able to attend in-person visits. Apply to the General Manager of the facility for permission before visiting the prison. Proof of vaccinationThe following ways of proving your vaccination status are acceptable:
At the prisonYou may find that visitor processing and waiting times now take longer due to the COVIDSafe measures. We thank you for your cooperation as prison staff work to maintain a safe environment. Visitor screeningWhen you arrive at the prison, you will be required to:
Visitors who refuse to follow the visitor screening process or have COVID-19 symptoms when they arrive at the prison will be refused entry. Rapid antigen testingRapid antigen testing involves using a small cotton bud to take a swab from inside your nostrils. You will be asked to use the cotton bud to take your own swab. Parents will need to take the swab from their children. Trained staff will be there to help and supervise. The swab is tested for any presence of COVID-19. Results will be visible within 15 to 20 minutes. Your results may be:
A negative test result means you can attend their visit. An inconclusive test result means you will need to take another antigen test. A positive test result means you will not be allowed to attend your visit and will have to leave the prison. You will be considered a probable case of COVID-19. This means you will need to follow the Department of Health guidance for positive cases, including any reporting and isolation requirements. More information on rapid antigen testing and what to do if you receive a positive result is available on coronavirus.vic.gov.au (External link). Face masksAll visitors aged 8 years and older need to wear the face mask supplied by the prison. Children under 8 don’t need to wear a face mask, but are encouraged to. If you are exempt from wearing a face mask you will need to provide proof in writing before your visit. You will need to receive from the prison confirmation that your proof has been accepted before you arrive at the prison. Hygiene and physical distancingInfection control processes such as the use of hand sanitiser and physical distancing will be enforced. Visitors are asked to practice good hygiene and encouraged to:
Physical contactVisitors and prisoners are asked not to touch each other. A fist or elbow bump to say hello and goodbye is allowed, but no further physical contact during the visit should occur. Child toys and play equipmentPlay equipment, toys and books will be available depending on the health advice at the time of the visit. Canteen closureVisit centre canteens and vending machines will not be available. Cleaning and disinfectingBefore and after each visit, cleaning and disinfecting will be undertaken on frequently touched surfaces and any surfaces touched during the visit, including chairs and tables. Disinfectant wipes will be readily available for visitors as needed. Visit terminationAll visitors and prisoners must follow the COVIDSafe measures in place at each prison. If a visitor or prisoner does not follow the measures or refuses to comply, the visit may be ended. Inappropriate, disrespectful and abusive behaviour will not be tolerated. Any visitor whose behaviour risks prison security or the safety of prisoners, staff or other visitors, may be banned from visiting for a period of time as determined by the General Manager. Legal and professional visitorsThe transmission reduction measures for in-person visits also apply to legal and professional visitors, including screening questions, PPE, hand hygiene and physical distancing. See our information on professional visits for more. Email a Prisoner serviceEmail a Prisoner is available to the family and friends of prisoners at all Victorian prisons. You will need to know the location of the prisoner you want to email. You can find their location by writing to them at: [Prisoner’s first name and surname] Corrections Victoria can only disclose a prisoner’s location to a person who is already on the prisoner’s visitors list. You can check if your name is on the visitors list by phoning 1300 191 835. Setting up to use the Email a Prisoner serviceThe steps below provide instructions on how to use Email a Prisoner:
Emails will be provided to the prisoner within two business days. CostIt is cheaper to email a prisoner than to send a letter. Sending a letter costs $1.10. However, if you want to attach a photo too, it is cheaper to send through the postal mail.
Property for prisonersPrisoners can have property posted to them or dropped off at the prison. Some items are not permitted or are controlled in prisons. Contact the prison to check that your property is allowed. Please add your return address on the package when posting property. This is so it can be sent back to you if the package is returned. The type and number of items that you are allowed to provide a prisoner varies from prison to prison. You can check the approval process and what items are allowed at each prison by going to the prison's webpage and looking under the ‘Property and money’ heading. Corrections Victoria provides all prisoners with appropriate clothing and basic toiletries to ease the burden on families. Prohibited itemsA list of other prohibited items that cannot be take into prisons is available. Sending moneyWhen in-person visits are available money can be dropped off at prisons. You must be on the prisoner’s visitors list to be able to send money. To send money to prisoners, you can:
When sending a money order or a bank cheque to the prison, you must:
Prisoners can receive up to $140 per calendar month. Some prisoners may be eligible for an additional $50 per calendar month for phone calls. Funds will be available to the prisoner on the following business day. CostCurrently, SPS is the most cost-effective way for family and friends (depositors) to transfer funds. Each transfer incurs a 3% processing fee, a 0.77% card payment fee and a processing fee of $0.94. For example, a $10 transaction would incur an additional fee of $1.32 (total transaction cost for the depositor of $11.32). In comparison a money order would cost a total of $12.10. Bans and previous imprisonment or community correction orderIf you have previously been banned from visiting a Victorian prison, or have a Corrections Reference Number (CRN)/Person Identification (PID), you may not be permitted to visit, even if a prisoner has added you to their in-person/video visits list. If you would like to visit with a prisoner, you must seek written permission from the prison's general manager and provide the following information:
The general manager will review your request and advise you of their decision. You will have a CRN/PID if you have served a term of imprisonment in Victoria (sentenced or remanded) or have been subject to a Community Correction Order imposed by the court. How do you find someone who has been incarcerated?To do so, use the Online Detainee Locator System to find people 18 or older. Or, contact the field offices of the Office of Enforcement and Removal Operations. If you know the facility where the person is being held, call that immigration detention facility directly.
What prisoners are in category A?Category A
These are high security prisons. They house male prisoners who, if they were to escape, pose the most threat to the public, the police or national security.
What are the four types of prisoner?There are generally four types of prisoners:. Insular or national prisoner – serving a prison sentence of three years and one day of prison term to death;. Provincial prisoner – serving a prison sentence of six months and one day to three years;. City prisoner – serving a prison sentence of one day to three years;. What are Category A and B prisoners?Security conditions in category A prisons are designed to make escape impossible for these prisoners. Category B – Category B prisoners do not need to be held in the highest security conditions but, for category B prisoners, the potential for escape should be made very difficult.
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