Lenovo laptop stuck on please wait screen Windows 10

Hi my name is Lauren and I got my lenevo laptop 3 months ago and it was working fine until one day I turned it off and I tried turning it back on and it just kept loading and loading and it never did anything...is there anything I need to do? I did everything I can I looked up YouTube videos on it and I found nothing that matches the problems with my laptop please help

Thank you

Did you make sure to make it impossible to access the internet before trying it? That is really important. Why? Well if anything was trying to update when the original problem occurred (Windows 10 updates no matter if you agree or not), the the computer will continue to try to access and install that update until it has no way to do so. Hence no internet access.

If there is WiFi in the area, turn it off, or move to another area. Then try just restarting (no other things). If an update was part of the problem, that should resolve it. Then you can access the internet (connect again) once it is running.

Should that not work. Next try starting up in "Safe Mode". If it loads in "Safe Mode" then there may well be something on the computer that shouldn't be. Bad program, virus, malware, etc. If that is the case, you will need to find and remove the problem before you can start correctly.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.

If neither of the above help, and it is giving you this much trouble when it is new, then I would contact the manufacturer. They will either have a quick solution for you, or be able to repair/replace it.

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

IF this doesn't help, you may want to contact the manufacturer, as it is very new machine.

Every time I tried to do the steps u said, it never goes to the preparing automatic repair screen. It goes to something that says recovery and it says your pc couldn't start properly..I tried your method 10 times and that's all it said. Please help

Did you make sure to make it impossible to access the internet before trying it? That is really important. Why? Well if anything was trying to update when the original problem occurred (Windows 10 updates no matter if you agree or not), the the computer will continue to try to access and install that update until it has no way to do so. Hence no internet access.

If there is WiFi in the area, turn it off, or move to another area. Then try just restarting (no other things). If an update was part of the problem, that should resolve it. Then you can access the internet (connect again) once it is running.

Should that not work. Next try starting up in "Safe Mode". If it loads in "Safe Mode" then there may well be something on the computer that shouldn't be. Bad program, virus, malware, etc. If that is the case, you will need to find and remove the problem before you can start correctly.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.

If neither of the above help, and it is giving you this much trouble when it is new, then I would contact the manufacturer. They will either have a quick solution for you, or be able to repair/replace it.

Thank you so much for this info webworkings. I could not figure out how to get past the rotating circle which would not go away. Was about to give up and grudgingly take it to the Geek Squad when I found this. Guess it was my lucky day, thanks again!

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

IF this doesn't help, you may want to contact the manufacturer, as it is very new machine.