How do I find my DHL pickup code?

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Where is your parcel stored? In a Packstation? Was it adressed directly to the packstation or was it rerouted?

As a DHL Customer you will find a pickup QR Code in your DHL App (on the bottom, tap on Packstation)

If it was rerouted because you weren't at home, you should have received a code in your post mailbox. If not, call DHL and explain it to them.

Why is the way the Packstation is used changing?

Deutsche Post DHL is consistently pursuing its path to become more digital.

Part of this strategy includes the upcoming changes to how the Packstation works. These changes will not only increase security for you, but also convenience when it comes to receiving parcels.

With this in mind, the development of the Post & DHL App is being continued to create a centralised channel for services around sending and receiving letters and parcels.

What are the advantages of switching for Packstation users?

Switching makes receiving goods and shipments even more convenient with the Packstation.

To pick up shipments that are addressed directly to the Packstation, all you need is your Post & DHL App. The customer card is no longer needed. Instead, the pick-up code is scanned as a QR code in the app.

When will the switch happen?

You can use the new, scannable pick-up code right away. To do this, update the Post & DHL App and enable your smartphone in the app (this is a one-off process).

As an existing Packstation customer, at the moment you can still pick up your parcels using your customer card and four-digit pick-up code at the Packstation, should you wish to. Soon, you will only be able to receive the pick-up code via the Post & DHL app. For security reasons, you will no longer receive an e-mail with your pick-up code.

Please note: As soon as you have enabled your smartphone for the scannable pick-up code, you will only be able to use the new method and will receive the pick-up code exclusively in the app, not by e-mail.

Why does my device need to be enabled and how do I enable it?

This device enabling step is a one-off process for each device (smartphone or tablet) and ensures that only the authorised recipient is able to pick up their shipment from the Packstation with the Post & DHL App.

You have several options for enabling your device:

1. If you have already scanned your customer card with the Post & DHL App, your device is enabled automatically. 
2. You can otherwise enable your device by scanning the barcode on your customer card using the Post & DHL App (in the Packstation section). 
3. If your customer card does not have a scannable code, or if you have mislaid your card, you can request an activation code in the app. This letter is then sent to the address stored in your customer account. Simply scan the activation code using the Post & DHL App.

New customers are automatically sent their activation code by letter when they register for the DHL Packstation.

Please be aware that enabling your device will switch you over to the new way of using the Packstation and you will not be able to return to the old method of using the customer card and four-digit pick-up code.

What do I need to be able to use the Post & DHL App?

First, you will need a smartphone or tablet to install the Post & DHL App.

The minimum technical requirements that your device needs to meet are as follows:

• Android: Android version 6.0 or later, also compatible with tablets
• iOS: Requires iOS version 12.0 or later, compatible with iPhone and iPad

Please note that the Post & DHL App is only available in German app stores.

How do I get a DHL pick up code?

Where can I find my DHL number?

How does DHL pick up work?

How do I know if DHL picked up my package?