Why is my VUSE 2 not working?

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When vaping, you’re inhaling a vapour aerosol as opposed to smoke in a conventional cigarette. Vapour is vapourised liquid (eLiquid) – which means eLiquid turns into aerosol by a heating element in the vaping device, called an atomiser.

An electronic heating element is activated when the user draws air through the device. This vapourises the liquid formulation (often referred to as the eLiquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.

Vaping products are designed for adult smokers and adult users of nicotine products. They’re not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

You must be of legal smoking age. Purchasing vaping products is prohibited for people under 18 years of age

In New Zealand, indoor vaping is prohibited at workplaces, restaurants, licensed premises, schools and early childhood centres (including outdoors).

Indoor vaping trial is permitted inside specialist vape shops such as Vusionry.

Users should always apply courtesy and common sense, check with the home owners first, and always be respectful with when, where and how you vape.

Don’t be confused by a % figure and think that means mg/ml. 1.1% means nicotine volume by weight and contains 12 mg/ml. Find out more about what’s in your eLiquids.

104.2 mm (length) x 11.0mm (deep) x 19.0mm (width) with the Vuse eLiquid pods inserted in the Vuse ePod 2 vape pen.

Each Vuse eLiquid pod delivers approximately 275 puffs in laboratory testing. However, this may vary depending on your vaping behaviour.

You can now collect and recycle^ the battery and metals of your finished Vuse vape eLiquid pods and devices with RePod. Plus for every 20 Vuse eLiquid pods or 4 Vuse vape devices you return to us, we’ll reward you with $10 worth of Vuse+ points.* Find out more about RePod here. *T&Cs apply. ^100% metal, up to 90% battery.

• Faster Charging: The Vuse ePod 2 vape pen fully charges in 60 minutes (vs. 80 min for ePod) and is ready to go with 80% charge in 35 min, when an appropriate charging input is used (5V at 0.5A).

• Splash proof: the Vuse ePod 2 vape pen has been tested to IPX4 standard, meaning it is protected from splashing water.

• Vape whilst charging enabled: you can now vape whilst your Vuse ePod 2 vape pen is charging.

• New distinctive design: the new Vuse ePod 2 vape pen has been redesigned from the ground up, with a modern angular shape and comes in a black, premium metallic colour.

Yes, you can use your Vuse eLiquid pods with the Vuse ePod 2 vape pen.

When your Vuse ePod 2 vape pen is charging, the LED on the vape pen will flash white. When the LED turns solid white, the Vuse ePod 2 vape pen is 80% charged. When the LED switches off, the Vuse ePod 2 vape pen is fully charged.

Insert your Vuse eLiquid pod into the Vuse ePod 2 vape pen and simply puff.

For optimal performance, your Vuse ePod 2 vape pen should be fully charged before first use.

Remove the Vuse eLiquid pod from the blister pack before connecting it onto the Vuse ePod 2 vape pen.

The magnet will pull the Vuse eLiquid pod into place.

For optimum enjoyment and satisfaction, it is recommended to close your lips over the Vuse eLiquid pod so the tip is inside your mouth, not resting directly on your lips.

To begin your vaping experience, puff on the Vuse eLiquid pod.

When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

Only use Vuse eLiquid pods with the Vuse ePod 2 vape pen.

Place the vape pen into the magnetic USB charging cable supplied with your Vuse ePod 2.

Connect the other end of the USB charging cable to the USB port of a computer, or a Vuse wall charger.

When charging, the white LED on the Vuse ePod 2 vape pen will flash white. When the LED disappears, the Vuse ePod 2 vape pen is fully charged. Disconnect the magnetic USB charging cable.

Your Vuse ePod 2 vape pen should fully charge in about 60 minutes.

To avoid the risk of fire, injury and/or damage to your Vuse ePod 2 vape pen or other property, only charge your Vuse ePod 2 vape pen with the equipment provided with your Vuse ePod 2 or with compatible Vuse charging accessories.

Never leave your Vuse ePod 2 vape pen unattended during charging.

Rating input of magnetic USB charging cable: 5VDC, 450mA.

The Vuse ePod 2 vape pen should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 0.5A. Using an AC adaptor with a current output lower than this will make charging take longer.

When the white LED flashes 10 times, it is time to charge your Vuse ePod 2 vape pen. Your Vuse ePod 2 vape pen battery may run out before your Vuse eLiquid pod is finished, so don't automatically discard the pod when charging your vape pen.

Just follow the instructions on the leaflet that came with your ePod 2. You can also read them below:

• Use Vuse charging accessories, like the ones that came with your Vuse ePod 2 vape pen.

• Use Vuse eLiquid pods.

• Keep your Vuse ePod 2 vape pen, charging accessories and Vuse eLiquid pods dry. Otherwise, you can damage your Vuse ePod 2 vape pen.

• Store your Vuse ePod 2 vape pen in temperatures between 0–25°C.

The build-up of dirt inside your Vuse eLiquid pod and the top of your Vuse ePod 2 vape pen may prevent you from enjoying your experience. To prevent this, check and if necessary, detach your Vuse eLiquid pod from the Vuse ePod 2 vape pen, clean with a dry cloth and carefully blow into the Vuse ePod 2 vape pen to dislodge any buildup of dirt.

A fully charged Vuse ePod 2 vape pen should give you approximately 190 puffs. However, this may vary depending on your vaping behaviour.

No, your Vuse ePod 2 is fixed at its optimal setting.

It could be one of several safety or battery-related reasons:

• Your Vuse ePod 2 vape pen is designed to automatically shut down if activated for more than five seconds.

• Your Vuse ePod 2 vape pen may need to be charged.

• You may need to change your Vuse eLiquid pod.

• Dirt might be blocking the connection between the Vuse ePod 2 vape pen and the Vuse eLiquid pod. Try cleaning it with a dry cloth.

It could be one of several safety or battery-related reasons:

• Your Vuse ePod 2 vape pen is designed to automatically shut down if activated for more than five seconds.

• Your Vuse ePod 2 vape pen may need to be charged.

The Vuse ePod 2 vape pen has been ergonomically designed to feel comfortable in your hand and weighs only 23.6 grams.

Traceability codes are etched onto the base of the Vuse ePod 2 vape pen and the metallic plate of Vuse eLiquid pods. Quote this code when contacting your Vuse Customer Care team.

If it is shown to be faulty within twelve months of purchase, we will replace it subject to our terms and conditions. For more details on our warranty visit here.

This will vary, depending on your vaping behaviour. After twelve months, battery efficiency may begin to deteriorate due to repeated charges, this is common with all lithium-ion batteries.

When it stops producing vapour when the battery in your Vuse ePod or ePod 2 vape pen is charged. When the taste or quality of the vapour deteriorates.

If you observe the red LED flashing, this could be indicating a warning such as low battery, or a puff time-out. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vuse ePen device, please consult the Vuse Customer Care line.

Propylene glycol (PG), vegetable glycerine (VG), nicotine salts, and carefully selected flavourings formulated specifically for the Vuse ePod and ePod 2 vape pens.

Yes, Vuse eLiquid pods contain both VG and PG.

The liquid in Vuse eLiquid pods is made in the USA.

Each Vuse eLiquid pod holds approximately 1.9ml liquid.

Each refill pack contains two Vuse eLiquid pods.

No, Vuse eLiquid pods are not designed for refilling. Attempting to refill a Vuse eLiquid pod will void the warranty.

If a Vuse eLiquid pod is still in its packaging, it should be fine. If it has been removed from its packaging, there may be a slight loss in flavour intensity.

Yes. The no-spill design of Vuse eLiquid pods mean you can remove them easily and quickly change pods.

Your Vuse ePod 2 vape pen should last for about 300 full charge/discharge cycles before its battery efficiency begins to deteriorate. This is common with all lithium-ion batteries but will depend on your vaping behaviour.

After this period, you can still use your Vuse ePod 2 vape pen, but you may need to charge it more frequently. Keep your Vuse ePod 2 battery charged to maintain the battery life.

Yes, your Vuse mains adapter will work with your Vuse ePod 2 vape pen.

Your Vuse ePod 2 vape pen contains a lithium-ion rechargeable battery.

When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

This could indicate that the short-circuit protection function or the auto-shutdown function has been activated. If the vape pen short circuits, or the vape pen is puffed for more than five seconds, the LED light on the Vuse ePod 2 vape pen will flash three times and the vape pen will shut down.

If the white LED flashes ten times, it means it is time to charge your Vuse ePod 2 vape pen.

The white LED flashes when the Vuse ePod 2 vape pen is charging and disappears when it's fully charged.

The white LED on your Vuse ePod 2 vape pen will flash to show that it is charging. Once your Vuse ePod 2 vape pen fully charged the white LED will turn off.

Your Vuse ePod 2 vape pen comes partly charged. You should, however, fully charge your Vuse ePod 2 vape pen for approximately 60 minutes before its first use.

The Vuse ePod 2 vape pen contains a lithium-ion rechargeable battery with a nominal electrical charge capacity of 370 mAh.

Vuse ePod 2 vape pen is activated by puffing. When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

It is recommended to not leave batteries to charge unattended. Charging your Vuse ePod 2 vape pen should only take about 60 minutes.

Use a clean paper towel to gently wipe the liquid away and clean your Vuse ePod 2 vape pen or Vuse eLiquid pod. Do not:

• push or insert foreign objects into the Vuse ePod 2 vape pen or Vuse eLiquid pod, especially onto the contacts; or

• drag, crush, pierce, incinerate or immerse the vape pen or magnetic charging cable in water.

This could damage your Vuse ePod 2 vape pen or Vuse eLiquid pod and stop them from working. If after wiping clean, the issue persists, call the Vuse Customer Care line for help and advice on 0800 897369.

On some occasions, you may see minor leakage from your Vuse eLiquid pods due to a build-up of condensation. This is not uncommon in vapour products.

Follow the cleaning tips from ‘How do I clean my Vuse ePod 2 vape pen’ FAQ.

Other tips for reducing instances of condensation:

• Puff gently on your Vuse ePod 2 vape pen.

• Avoid back-puffing into your Vuse eLiquid pod.

• Avoid using Vuse eLiquid pods that have been out of their packaging for prolonged periods.

If, after following these tips, the issue persists, call Vuse Customer Care for help and advice on 0800 897369.

You should clean the Vuse ePod with a dry cloth only, as you must avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip.

If the vape pen is activated for longer than 5 seconds, Vuse ePod will automatically shut down. Your Vuse ePod battery has run out of charge, therefore you need to place it on charge. It may be time to change your Vuse ePod eLiquid Pod. There may be dirt accumulating that may affect connectivity between the vape pen and the cartridge. You can clean the Vuse ePod with a dry cloth.

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

If the vape pen is activated for longer than 5 seconds, Vuse ePod will automatically shut down. Your Vuse ePod battery has run out of charge, you need to place it on charge.

The traceability code is etched onto the base of the vape pen and onto the metallic plate of the Pod. This code can be quoted when contacting the Vuse Care team.

If your ePod vape pen is shown to be faulty within 12 months of purchase, we will replace it, subject to our terms and conditions. Vuse retains the right to repair/replace any products at our discretion during this warranty period. For more details on our warranty please visit here.

A well maintained, regularly used Vuse ePod vape pen is designed to last at least 12 months. After this the battery efficiency will begin to deteriorate after repeated charge/discharge cycles. This is common for all Lithium-ion batteries but will vary, depending on your personal vaping behaviour. Keeping your Vuse ePod battery charged will help to maintain the battery life.

Each Vuse eLiquid Pod delivers approximately 275 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.

It is time to change your Vuse eLiquid Pod when:

Your Vuse ePod stops producing vapour. You notice deterioration in the taste or quality of the vapour.

Each Vuse eLiquid Pod:

• 1.6% or 18mg/ml

• 3% or 34mg/ml

• 5% or 57mg/ml

Pharmaceutical grade Propylene glycol (PG), Vegetable glycerol (VG), nicotine salts and food grade flavouring. The Vuse eLiquid flavour Pods contain a balance of VG and PG to produce a rich and bold vapour.

The Vuse eLiquid Pod contains both.

Vuse eLiquids are formulated in the USA.

Each Vuse eLiquid Pod holds 1.9ml eLiquid.

Each Vuse eLiquid Pod refill pack contains 2 Vuse eLiquid Pods.

Each Vuse eLiquid pod contains 1.9ml of liquid which is available in three different strengths:

• 1.6% or 18mg/ml

• 3% or 34mg/ml

• 5% or 57mg/ml

No, the Vuse eLiquid Pod is not designed for refilling.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Yes, the no-spill design of the Vuse eLiquid Pod means you can remove it very easily and quickly to change flavours.

When the green LED flashes 10 times, it is time to charge your vape pen. Your Vuse ePod vape pen may run out of charge before the Vuse eLiquid Pod is finished, so don’t automatically discard the Pod when charging the vape pen.

To charge your Vuse ePod, place the vape pen into the magnetic USB charging cable supplied with your Vuse ePod kit. The magnet will pull the vape pen into place. Connect the other end of the USB charging cable to the USB port of a computer or compatible plug. When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected. It should take about 80 mins to fully charge your Vuse ePod vape pen.

Insert your Vuse eLiquid Pod into the Vuse ePod vape pen and simply puff to start your vaping experience

When the Vuse ePod is activated, the green LED will appear.

When your puff ends, the green LED will gradually disappear.

The vape pen has a short-circuit protection function: during activation, if the vape pen short circuits, the LED light on the vape pen will flash 3 times and the vape pen will shut down.

When the green LED flashes 10 times, it is time to charge your vape pen.

When charging, the green LED on the Vuse ePod will appear, then disappear when it is fully charged.

When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.

Vuse ePod comes partly charged but we recommend you fully charge your ePod before first use (approximately 80 minutes.)

The Vuse ePod vape pen contains a Lithium-Ion polymer rechargeable battery with a charge capacity of 350 mAh.

Vuse ePod is activated by puffing. When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Although your Vuse ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.

The Vuse ePen device is no longer available. Shop the ePod 2 vape pen online today.

The Vuse ePen battery comes partly charged. We recommend you fully charge (approx. 50 mins) your Vuse ePen before first use.

Please refer to the user guide in your starter pack for more information

We have designed in the need to click one of the buttons 3 times rapidly for two reasons - to ensure your ePen doesn’t turn itself on while it’s in your pocket or bag for example, and as a child safety feature.

If the white LED indicator flashes five times quickly and shuts down, this is to signal that your Vuse ePen is producing dry puffs, typical when the cartridge has run out of liquid and should be replaced with a new Vuse ePen Pod before switching on and vaping.

If the red LED indicator flashes eight times quickly and shuts down, this is a safety feature to limit the longest draw (vape) to 8 seconds after which the device shuts down. Switch it back on with three rapid clicks of the button.

Replacement will depend on your usage patterns. Your Vuse ePen device should last for about 300 full charge/discharge cycles, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour).

If you observe the red LED flashing, this could be indicating a warning such as low battery, or a puff time-out. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vuse ePen device, please consult the Vuse Customer Care line.

If you press the button and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press the button three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.

Although your Vuse ePen has several safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 50 minutes from flat.

Each Vuse ePen refill pack contains two Vuse ePen Pods.

In line with Vuse’s commitment to minimize the impact on the environment, we are removing the silicon caps used on our ePen Pods. This will not affect the product experience and our cartridge will still come sealed in the blister packaging.

To charge your Vuse ePen, attach the supplied USB charging cable to the micro USB port on the base of the Vuse ePen and plug into any PC or smartphone USB port. When charging, LED will show the following indicator light, depending on its current battery charge level.

Pulsing Red: Your battery is less than 10% charged or empty.

Solid Red: Your battery charge level is between near empty and approximately three quarters charged. We advise that you keep on charge.

Solid Green: Your battery is almost fully charged, only a short time to wait, or you can disconnect the USB cable and enjoy vaping your Vuse ePen. Fully charged: When your Vuse ePen has reached full charge, which takes approximately 50 minutes from flat, it will switch off.

Note: Charging LED indicator sequence optimised on ePen. Solid Red LED duration extended to change to Solid Green only when nearly fully charged. All day use based on fully charged ePen.

Automatic charging cut off after 3 hours charging. Keeping in line with our quality promise, we’ve incorporated an intelligent software for short-circuit, over- discharge, overheating and over-charge protection.

Our Vuse ePen device is made in China. Our Vuse eLiquids are made in the UK and then shipped to China where our Vuse eLiquid Pods are made, for assembly.

No, but if you think you will leave the Pod outside of its protective packaging for more than one day, we suggest that you refit the silicon caps to help seal the Pod and keep the tip clean when not in use.

Each Vuse ePen Pod holds approximately 2ml eLiquid.

Yes, the no-spill design of the Vuse ePen Pods means you can remove it easily and quickly to change flavours.

No, the Vuse ePen Pod is not designed for refilling.

You can purchase Vuse products online or find them at approximately 2,500 retail stockists around New Zealand.

You will be able to find the batch/serial number on the ePen in the area where the cartridge slots in. It will begin with the letter ‘H’ and will be 9 characters in length.

The Vuse ePen is a closed pod system designed in the UK. Our Vuse eLiquid Pods simply click in and out, and are not designed to be refilled.

This means you never have to worry about buying or changing different parts like atomisers, clearomisers, coils or wicks, as you get a consistent vapour each time you change the Pod.

The Vuse ePen contains a powerful 650mAh lithium-ion battery for consistent power delivery, it charges from flat in 50 minutes.

Each Vuse ePen Pod delivers approximately 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

The Vuse ePen device contains a Lithium-Ion battery with a nominal electrical charge capacity of 650 mAh.

You can clean the Vuse ePen with a dry cloth. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip.

It is time to change your Vuse ePen Pod when:

Your Vuse ePen stops producing vapour. You notice deterioration in the taste or quality of the vapour. Your Vuse ePen LED light flashes white five times. This indicates when Vuse ePen is producing dry puffs that are a clear sign that the cartridge has run out of liquid and should be replaced.

If your ePen stops producing vapour and the cartridge is not yet empty, check your battery is fully charged.

To get the most from your Vuse ePen, please follow the instructions for use as stated on the information leaflet:

Only charge your Vuse ePen with the charging accessories provided in the starter kit or Vuse charging accessories. Only use your Vuse ePen with Vuse ePen Pods. Keep your Vuse ePen, charging accessories and Pods dry when in storage and during use, as precipitation, humidity or moisture can damage your electronic devices.

The recommended storage temperature for Vuse products is between 0-25°C. Your Vuse ePen is only suitable for operation between 0-40°C. If your device is operated outside of this temperature range it may get damaged or stop working. Make sure you store out of reach of children and animals.

Pharmaceutical grade Propylene glycol (PG), Vegetable glycerol (VG), nicotine salts and food grade flavouring.

Each Pod contains 2mls of eLiquid for approximately 200 puffs. (Based on standard use)

Vuse ePen Pods contain both. The balance of VG to PG in our products is designed to produce a balanced vapour in terms of mouth feel/mouthful of vapour and visible exhaled vapour.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

When the liquid runs out, our Vuse ePen will stop working so you know it’s time to change Pods. This means you’ll always have a pleasant puff, and won’t experience a phenomenon called “dry puff” which some users of larger open systems can experience where the cotton or coil gets burned from heating with no liquid or over-use.

We'll keep you updated by email to let you know the status of your order. We will send you an email when your order has been accepted, and another when your Vuse products have been dispatched. If you have any questions relating to your order, simply get in touch and we'll be happy to help.

No, we only deliver to addresses within New Zealand.

If you have made an order and need to change your address, unfortunately we are unable to change your address. But please get in touch with us via our Contact Uspage and we will endeavor to help you with your order.

If the wrong order arrives or if it arrives damaged or defective in anyway, please contact us as soon as possible using methods shown on our Contact Uspage.

If you are not 100% satisfied with your order we offer a money-back guarantee – to claim your money back, please call our Vuse Care Team on 0800 897 369, or email on and they will be happy to assist you with your claim.

Once your Vuse device reaches the end of its life, we offer Device Take Back in store at Vusionry Newmarket to prevent the battery going to landfill.

You can create an account at the checkout. You will need to enter your name, email address and a password. For convenience you can save your contact information so that when you want to re-order it's quick and simple. You can also view your order history and track your order. You must be aged 18 or over with a NZ registered postal address to create an account.

You can update your details after logging into the website and going into your My Account area. From there you will be able to change your personal details in the Account Information and add in your multiple addresses in the Address Book.

Cache is a process of storing your browsing data temporarily so that your browser does not need to re-download the data, but instead it accesses data more quickly from a local directory. If you are having trouble purchasing, clearing your browser's cache and cookies may help. You will be able to do this within your web browsers Settings.

If you’re wanting to unsubscribe from our promotional emails you can unsubscribe at the bottom of the emails you receive or in your My Account area online. Once you are in the My Account area, you can change your preferences in Newsletter Subscriptions. Please note that we will continue to send emails to you if they relate to your order.

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Why is my VUSE lighting up but not hitting?

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