Why is my Fitbit Charge 2 Not counting my steps?

Why is my Fitbit Charge 2 Not counting my steps?

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Why is my Fitbit Charge 2 Not counting my steps?

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It seems like everyone these days is trying to hit their 10,000 steps, close their rings, or complete whatever other task their wrist-based fitness tool urges them to do.

Personally, I enjoy my relatively low-tech Fitbit Inspire 2. And I like seeing how many steps I've taken in a day. I wouldn't recommend using that as some kind of gospel for your fitness journey — steps are pretty arbitrary as a fitness goal in and of itself — but I enjoy using it to get a read on how much I've moved around in a given day.

SEE ALSO: Best fitness trackers

If you're here, reading this article, then you, too, like knowing your step count for the day. If you're worried the count from your Fitbit might not we accurate, don't fret, we've got three tips to make sure it's tracking accurately.

1. Make sure you are wearing your Fitbit device correctly

Wearing your tracker incorrectly could cause issues with how its tracking your data. Here's a quick checklist of things you could be doing wrong:

  • Is your tracker on your non-dominant hand? If you're wearing it on your dominant hand there might be too much movement, potentially causing an inaccurate read.

  • Is your Fitbit in direct contact with your skin? Make sure it isn't being worn over a shirt or something similar.

  • Make sure your Fitbit isn't too tight during everyday use. According to Fitbit's guide, it should be able to slide on your wrist a bit. During exercise, the company recommends you place the tracker a bit higher and slightly tighter on your wrist, about two fingers width away from your wrist bone.

2. Restart your Fitbit

Listen, there are worse ideas. Try restarting your Fitbit because sometimes problems are easily solved with a quick Off and On. Also, if your Fitbit is super low on battery, charge it, because electronic devices on low batteries don't always perform well.

3. Recalibrate your Fitbit's stride length

This is the most complicated but likely best way to make sure your step count is accurate. This is definitely the thing to do if your feel like your tracker is not working correctly or you want to be sure it is as accurate as possible.

Here are the steps to take:

  • First things first, you need to go to a place where you're certain of the distance. A track is the easy answer here.

  • Count your steps as you walk or run an exact distance, such as 100 meters. Fitbit recommends you take a least 20 steps for this process.

  • Divide the distance traveled by the number of steps taken. That's your stride length in meters if you're using a track, or in whatever measure you chose to use.

  • You'll then have to convert the stride length from meters (or whatever) to centimeters or inches. Google is your friend here, people.

Now you can manually change your stride length in the Fitbit app. Here's how you do that.

  • Open the Fitbit app and go to your account. You page should look something like this.

Why is my Fitbit Charge 2 Not counting my steps?

What an account page looks like in the Fitbit app. Credit: screenshot: Fitbit app

  • Select "Activity & Wellness" from the list of options on your account page.

Why is my Fitbit Charge 2 Not counting my steps?

There are only a few steps to go. Credit: Screenshot: Fitbit app

  • Click "Exercise."

Why is my Fitbit Charge 2 Not counting my steps?

Simple. Credit: screenshot: Fitbit app

  • Scroll down and select "Stride Length." You'll have to pass a few options before you see it. It'll look like this.

Why is my Fitbit Charge 2 Not counting my steps?

I'll be under some different exercise options. Credit: screenshot: fitbit app

  • Manually change your stride strength using the calculations you did earlier. All you do is enter your data and your step count should be more accurate.

Why is my Fitbit Charge 2 Not counting my steps?

And there you have it. Credit: screenshot: Fitbit app

From this point on, your Fitbit tracker should be as accurate as ever. Happy walking.

Why is my Fitbit Charge 2 not tracking my steps?

Log out of your Fitbit App. Force quit the App. Restart your Charge 2 at least 3 times in a row. Turn off the Bluetooth.

How do I reset the steps on my Fitbit Charge 2?

If so, I'd recommend doing the following:.
Make sure that your Fitbit App is up-to-date..
Log out of your Fitbit App..
Force quit the App..
Restart your Charge 2, 3 times in a row..
Turn off the Bluetooth..
Shut off your phone and turn it on after 1-2 minutes..
Turn on the Bluetooth..
Log back into your Fitbit App..

Why is my Fitbit app not showing my steps?

Usually when a tile is not showing in the Fitbit app is because of two different reasons: Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name.