Where can i use my wellcare visa flex card

Overview

Not all members have the same needs. The WellCare Flex Card supplemental benefit helps members choose to extend their dental, vision or hearing coverage where they need it the most.

WellCare Flex Card

The WellCare Flex Card Visa is a prepaid debit card you can use to pay for any dental, vision or hearing services beyond your plan benefits. The card can be used to cover things like dentures, sunglasses, extra hearing support devices or other qualifying costs that go beyond your plan’s benefits.

Your plan determines the annual dollar amount on your Flex Card. That means WellCare provides all of the funding. This debit card is in addition to the benefits and discounts already available to you. This is not a replacement for existing coverage.

Your annual benefit is available to you starting January 1st. If you enroll after 1/1, your benefit is available the day your plan coverage begins. You can use the WellCare Flex Card to cover dental, vision and hearing services at both in-network and out-of-network provider locations.

How to Use the WellCare Flex Card

When you enroll in a plan, you will receive a WellCare Flex Card in addition to your Member ID card. The card will arrive activated and ready to use. You do not need to create a PIN code.

To use, swipe the card to pay for services received at a dental, vision or hearing provider. The transaction will be approved if you are eligible, the card is active, and funds are available.

Know Your Balance

The available funds on your card can be used to cover out-of-pocket expenses for dental, vision, and hearing services.

Check the balance on your card before each use to make sure you have sufficient funds in your account to cover an expense. If you do not have the necessary funds to cover an expense, you may be able to charge up to the available balance on your card. The remaining balance will need to be paid out of pocket.

To check your balance, call the phone number on the back of your card or by logging into the Flex Card Member Portal.

Reimbursement Claims

If you forget your card, your provider doesn’t accept VISA, or if there were difficulties in swiping your card, you can submit a claim for reimbursement. Reimbursement requests can be made via:

• Flex Card Member Portal, or
• Mail

Claims are processed in 1 to 2 business days. Your reimbursement check will be sent to you by mail.

Learn more about Non-Discrimination.

Wellcare Flex Card Benefit

Extend your dental, vision, or hearing coverage where you need it most.

When you choose a Wellcare Medicare Advantage plans, you can personalize your coverage with the NEW Visa Flex Card. The Flex Card gives you the freedom to extend your dental, vision, or hearing coverage, where you need it most. The choice is yours.

Here’s how it works:

The Flex Card is a Visa debit card preloaded with a set amount between $200 - $2,500, depending on your plan and service area. The funds can be used to help pay for dental, vision or hearing needs beyond your plan.

The Visa Flex Card Gives you:

• Choice: Visit in-network and out-of-network providers
• Coverage: Pay for dental, vision and hearing costs, with no out-of-pocket costs to you
• Extras: Upgrade your plan offering on items like dentures, eyeglasses, hearing support devices and more

Simply use your Visa Flex Card to pay for the items or services, up to your set amount.

Ready to learn about your local plan options? Call 1-877-823-8267 (TTY 711)

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Plan benefits vary by location. Call to learn more. Cosmetic procedure not covered by this benefit.

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‘Ohana Health Plan, a plan offered by WellCare Health Insurance of Arizona, Inc. Wellcare is the Medicare brand for Centene Corporation, an HMO, PPO, PFFS, PDP plan with a Medicare contract and is an approved Part D Sponsor. Our D-SNP plans have a contract with the state Medicaid program. Enrollment in our plans depends on contract renewal. Our plans use a formulary. For accommodations of persons with special needs at meetings, call 1-877-MY-WELLCARE TTY 711. There is no obligation to enroll. Actual Part B Giveback dollar amount may vary by plan and county. Our plans use a formulary. Free gift without obligation to enroll. By returning this card, you authorize a plan associate/contracted agent to call or contact you now or during the next enrollment when new benefits information is available. Every year, Medicare evaluates plans based on a 5-star rating system. Notice: TennCare is not responsible for payment for these benefits, except for appropriate cost sharing amounts. TennCare is not responsible for guaranteeing the availability or quality of these benefits. Contract services are funded in part under contract with the State of Arizona. Such services are funded in part with the state of New Mexico. For detailed information about Louisiana Medicaid benefits, please visit the Medicaid website at https://ldh.la.gov/medicaid. Wellcare by Allwell (HMO and HMO SNP) includes products that are underwritten by Superior HealthPlan, Inc. and Superior HealthPlan Community Solutions, Inc. Wellcare (HMO and HMO SNP) includes products that are underwritten by WellCare of Texas, Inc., WellCare National Health Insurance Company, and SelectCare of Texas, Inc. Out-of-network/non-contracted providers are under no obligation to treat Wellcare members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

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Last Updated: 09282021

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