After spending a lot of time and money on a EA game, getting banned all of a sudden can be extremely frustrating. If you know you didn’t do anything wrong, and you suspect this was a mistake, contact EA Support and ask them to review your case.
Why did EA ban me?
A ban can mean different things. For example, EA can block you from accessing a game, certain game options or your EA account. Some bans are temporary and last for a limited period of time. On the other hand, account bans are usually permanent. EA may permanently ban your account due to repeated violations of their Terms of Service or Rules of Conduct.
These may include using game cheats, manipulating ranking systems, using tools to disconnect other players, and so on.
⇒ Learn more: Can you get banned for leaving games in FIFA?
Can you get unbanned from EA?
You can get unbanned from EA provided that the conclusion of the TOS Team investigation proves your account was mistakenly banned. You need to contact the Terms of Service team first and dispute the ban. They’ll check your account to make sure you didn’t break the Terms of Service or Rules of Conduct.
How to ask EA to unban your account
- Navigate to My Ban History to check the details about active bans.
- Then contact EA support to dispute the ban.
- Log in to your EA account, go to the Email section, and click the Plus sign.
- Fill out the webform and give EA all the details about your ban.
How long does it take EA to respond to a case?
According to EA, you should get a callback or chat reply within an hour or so after submitting a case ticket. For cases that involve Terms of Service issues, the time frame is generally 72 hours.
To check the status of your case, go to log in at //help.ea.com. Then click on Accounts menu, and select My Cases.
However, if the lines are really busy, and EA Support is dealing with a backlog, it may take longer for them to respond to your case. Sometimes, more than 5 days may pass until you receive an email. If more than a week has passed, and you still haven’t received any answer, submit a new ticket.
Have patience, EA’s support agents are doing their best to get back to you as soon as possible.
⇒ Learn more: Do FIFA Transfer Market bans carry over?
How long does it take to get unbanned from EA?
If EA Support concludes your account was mistakenly banned, you should get unbanned immediately or within a few hours after your case was closed. Sometimes, it may take up to 12 to 24 hours for the changes to propagate across EA’s servers.
Log out of your account, restart your device and unplug your router to establish a new connection to EA’s servers. Hopefully, this will help you speed up the unbanning process. If the issue persists, contact EA Support again.
Conclusion
If your EA account was banned by mistake, you need to contact the TOS team to get your account unbanned. They’ll review your account to make sure you didn’t break the Terms of Service or Rules of Conduct. If they conclude the ban was a mistake, you should regain access to your account within a few hours.
Check out the rest of our EA content while you’re here!
⇒ Learn more: Valorant Error 61 Explained: Why You’ve Been Banned
References:
- How to get more information about my ban or suspension.
- How EA bans and suspensions work.
- Investigate your banned or suspended account.
- What to do if your account has been banned or suspended.
How To Tell if an EA Account Is Banned—DoNotPay Reveals It All!
Electronic Arts or EA game company created some of the most popular games, like FIFA, The Sims, Battlefield, and Need for Speed. Not being able to play your favorite EA game can seem like a nightmare. If the company restricts you from accessing the server, you can say goodbye to the entertainment—but first, you should make sure that you are locked out.
How to tell if your EA account is banned is what DoNotPay will decipher for you! We will disclose how you can be certain that your account is banned and let you know how you can unban your account.
Why Would EA Ban an Account?
EA wants to keep a fair and safe environment for its community of players, so it must set some ground rules. Players who disobey the guidelines and terms of use will get banned. The ban can refer to a device you are playing on or a particular game.
Knowing what could cause a ban can help you understand the situation you are in. Review these common reasons for blocking gamers’ accounts:
- Not following the rules of the game
- Breaking the law
- Hacking into the EA service
- Disrupting other players’ use of the service
- Cheating
- Harassing, discriminating, or threatening other players
- Manipulating the game ranking system
- Trading, selling, or buying EA accounts
- Impersonating someone
The Difference Between a Suspension and a Ban
Acting against the rules can result in two forms of punishment:
- Suspension
- Ban
A suspension is when EA restricts your access to the account for a specific time. During the suspension, you won’t be able to play games. The expiration date depends on why you got locked out. The service punishes players according to the severity of the violation. If you think that you are wrongly accused, you don’t need to wait for the suspension to end—you can send an appeal.
Repeating a violation or making more serious defiance will get you banned. The ban is permanent, and you won’t be able to reactivate the account—unless you prove that EA made a mistake.
If you aren’t sure whether you got banned or suspended or you can’t log in for other reasons, do the following:
- Check your email
- Review your ban history
EA notifies players via email if they get banned or suspended. The email will explain whether your ban is temporary or permanent and why you got banned.
Go to your inbox and check if you missed a message from the service. Pay attention to emails you get from , which is the address that EA uses to inform its players of bans or suspensions.
Another way to revise what’s happening with your account is to go to the MY Ban History page. That page will display information about your present and past bans and suspensions.
What To Do if Your EA Account Is Banned
When you make sure that your account is banned, you can move to the next step—appealing the ban decision. You don’t need to go down without a fight because EA will review your case if you fill the recovery form.
Take these steps to initiate the discussion:
- Go to the Contact Us page
- Click on the game that your account was banned from, or select Origin if your entire EA account was banned
- Pick the platform you play on
- Choose the Manage My Account option
- Select Banned or Suspended account
- Answer the questions about your account
- Click on the Select Contact option
- Log in to your banned account if you haven’t already
- Choose how you want to contact the reps
You’ll need to provide a detailed explanation of why EA shouldn’t ban you. If you have pictures or other proof that you haven’t violated any rules, include them in the appeal.
EA will consider your reasoning and notify you of its verdict. It can take at least five business days for the reps to review your request.
If you aren’t sure whether you can make a strong case or you don’t want to risk being ignored by the support team, subscribe to DoNotPay!
How Can DoNotPay Help You Recover Your Account?
DoNotPay is an AI-powered app that can generate a customized and professional demand letter with legal weight. We can create and send that letter to EA to make sure that your appeal is prioritized.
You only need to take a few easy steps:
- Create a DoNotPay account and log in
- Select the Unban Gaming Account product
- Answer the chatbot’s questions, such as:
- Which platform banned your account—EA
- When you got banned
- Why you got banned
- Click on Sign and Submit
That’s it! We’ll take it from here and send your letter to EA. The company will get a specific deadline to respond, so you’ll receive an answer shortly.
Check out how we can help you with your Hypixel, Bloxburg, CS:GO, Pokemon GO, or Clash of Clans suspended or banned accounts!
What Else Can DoNotPay Do for Your Suspended or Banned Accounts?
Once you subscribe to DoNotPay, you can use our nifty app to solve any account disputes. You can appeal suspension or ban decisions from any platform, service, or game server.
If you want to learn more about how DoNotPay can help you or why companies ban their users, our helpful guides have all the answers:
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| Xbox One Account Banned | Pinterest Account Suspended | Steam Account Banned |
| How To Get Unbanned From GTA 5 | Banned From Twitter | Banned From Facebook for No Reason |
| Banned From Instagram | How To Get Unbanned on Omegle | Twitter Suspension Appeal |
| YouTube Account Suspended | Twitter Locked Account | Google Account Suspension |
| Banned From Tumblr | Snapchat Locked Account | Banned From TikTok |
| Amazon Suspension Appeal | Reddit Account Suspended | How To Get Unbanned From Tinder |
| Banned From Snapchat | Facebook Account Suspended |
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