What happens if you use a card that isnt yours?

If you find a transaction in your account that you don't recognise, it could be unauthorised or mistaken.

If you think something is wrong, contact your bank as soon as possible.

Signs of unauthorised and mistaken transactions

An unauthorised transaction is when someone transfers money from your account without your permission.

A mistaken transaction is when when you pay the wrong person or company by using the wrong bank details.

When you check your accounts, look for payments or withdrawals you don't recognise, such as:

• a payment to a person or company you don't know
• a cash withdrawal from a place you've never been
• a transaction on a date when you didn't use your account
• a payment made twice

When you check transactions, keep in mind:

• Transactions can take days to show up in your account. If you buy something on a weekend, the transaction might appear the next week.
• The name of the shop or restaurant might not match the name on your bank statement. Check the business and trading names online.

How to get your money back

If you find something wrong, contact your bank as soon as possible.

The sooner you contact your bank, the more likely you are to get your money back — and if the transaction is unauthorised, the sooner the bank can stop any further transactions.

When you report a mistaken or unauthorised transaction, make sure the bank gives you a reference number. This will help if you to need to contact them again.

If an unauthorised or mistaken transaction occurs on your personal account, and your bank has signed up  to ASIC's ePayments code, they have to take steps to help you.

Mistaken transactions

You are likely to get your money back if it is still in the recipient's account and if you report it to your bank:

• within 10 business days
• after 10 business days — but it will take longer to get your money back
• after seven months — if the recipient agrees to the refund

Unauthorised transactions

You are more likely to get your money back if:

• a forged, expired, blocked or cancelled card was used
• a bank employee or a seller made the transaction fraudulently
• the transaction took place before you received your card, PIN or password
• a seller incorrectly debited your account more than once
• the transaction took place after you told your bank that your card was lost or stolen
• the transaction took place after you told your bank that someone else may know your PIN or password
• it's clear that you haven't contributed to the loss

You are less likely to get your money back if you:

• acted fraudulently
• didn't keep your PIN or password secret
• unreasonably delayed telling your bank that your card was lost or stolen
• unreasonably delayed telling your bank that someone else may know your PIN or password
• accidentally left your card in an ATM

Protect yourself

Check your bank statements regularly, and get familiar with the different types of transactions in your account. This can make it easier to spot a mistake.

Through December 31, 2023, Experian, TransUnion and Equifax will offer all U.S. consumers free weekly credit reports through AnnualCreditReport.com to help you protect your financial health during the sudden and unprecedented hardship caused by COVID-19.

Identity theft continues to set records in the U.S. In 2018, more than 446 million personal records were exposed in 1,244 breaches, according to the Identity Theft Resource Center.

Despite the increased occurrence of identity theft, it's still a jarring experience to learn that someone opened a credit card in your name.

You often find out someone opened a credit card in your name because you get a statement in the mail for a credit card you didn't open, find an unauthorized account on your credit report, or notice that your credit scores have dropped because of a high overdue balance and missed payments.

After the initial shock, it's important that you take action immediately. After all, the thief still has your name and Social Security number (since it's needed for the credit card application) and can strike again. Here are five steps you can take if someone opens a credit card in your name, so you can close the account and prevent further fraud.

1. Contact the Credit Card Issuer's Fraud Department

The first thing you should do if someone opened a credit card in your name is to let the credit card issuer know that the account is fraudulent. If you received a letter or email that looks like it's from the issuer, it could be a phishing scam, so resist the urge to call the number provided.

Instead, go to the issuer's website and call the customer service number listed. Depending on the situation, you may need to call the issuer several times to restore everything, so keep records of what the customer service representatives tell you.

Ask the issuer to close the account while it investigates the fraud, so you don't have to worry about the thief racking up more debt in your name. If they won't close the account before investigating it, ask that they at least put a hold or freeze on any new charges.

2. Report the Identity Theft

You should file an identity theft report with the FTC. This will help you document the incident and you can use the identity theft report to get a free credit freeze, if you decide to go that route.

There are also additional identity theft resources here on Experian.com to help with additional tips on what do if you're the victim of different types of identity theft.

3. Consider a Fraud Alert or Credit Freeze

Once you've addressed the account you know about, the next step is to prevent the fraudster from opening more.

There are two ways to do this: fraud alerts or a credit freeze.

Initial fraud alert

An initial fraud alert stays on your credit report for 90 days and notifies lenders that you may be a victim of identity theft. Any lender that receives a credit application in your name can then contact you directly to verify your identity before opening the account.

You only need to request an initial fraud alert with one of the three credit agencies—Experian, Equifax and TransUnion. That agency will automatically notify the other two. Once the 90-day period is up, you can renew for another 90 days. There's no limit to how many times you can renew.

Extended fraud alert

If you want long-term protection but don't want to have to remember to renew your fraud alert every few months, consider an extended fraud alert.

An extended fraud alert lasts for seven years and requires a copy of the investigative or incident report that you filed. The same verification process applies to lenders. And if you feel like you don't need the alert for the full seven years, you can remove it in the future.

Credit freeze

Rather than notifying lenders that your personal information has been compromised, a credit freeze prevents them from accessing your credit report altogether. Without that access, it's unlikely that they'll create a credit account in your name.

Unlike fraud alerts, you have to request a credit freeze with each individual credit agency.

Keep in mind, though, that a credit freeze can also prevent you from getting credit. The same may apply if you're looking for a new job, applying to rent an apartment or opening a utility account. That said, you can request a temporary lift when those you need to.

Depending on where you live, you may be charged a fee to request a credit freeze. However, fees are waived if you share a valid investigative report.

Also, if you're a member of Experian CreditWorks or Experian IdentityWorks, you can easily lock (and unlock) your Experian credit file with Experian CreditLock via the website or app.

4. Review Your Credit Reports

Hopefully, the fraudulent account you know about is the only one, but it could be just the tip of the iceberg.

As a result, it's crucial that you monitor your credit reports regularly, which you can do for free through Experian, to see if there's additional fraud. Review the accounts on your reports, especially the dates they were opened. Then check your own records to make sure they match up with when you opened your legitimate accounts.

You can request a free copy of your credit report from AnnualCreditReport.com as you're entitled to one free credit report from each of the three credit agencies every 12 months. You're also entitled to an extra free copy of your credit report if you request a fraud alert. You can also get a free copy of your Experian credit report here on Experian.com

If you're having trouble deciphering your report once you receive a copy, check out Experian's guide on how to read your credit report.

5. Dispute Fraudulent Information With the Credit Bureaus

Once you've reviewed your credit reports, if you see anything that isn't yours on them (like a new credit card account), you'll want to dispute the information. Fraudulent accounts can damage your credit scores, especially because the identity thief is highly unlikely to make any payments on the account.

So, in addition to reporting the fraud to the credit card issuer and the police, dispute the unauthorized account with the credit bureaus. Be sure to note that the balance on the account is because of fraud and include any documentation you've already received from the credit card issuer.

You can begin a dispute with Experian online here. You'll also need to dispute anything with Transunion or Equifax via their respective websites. Once Experian and the other credit agencies receive your dispute, they'll contact the credit card issuer to verify the information. When the investigation is complete, they'll provide you with a response and remove any account that is confirmed to be fraudulent.

Don't Delay

Life gets busy sometimes, but identity theft can go from bad to worse in an eyeblink if you're not careful. Start these steps as soon as you learn about someone opening a credit card in your name, and do whatever you can to prevent the fraud from happening again. The sooner you catch and address fraud, the less havoc it will wreak on your credit and financial health.

Also, by regularly checking your credit card statements and your credit report, you can keep an eye on any suspicious activity to take action immediately.

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