Samsung S21 motion photo not working

Last Update date : Jul 11. 2022

Motion Photo puts a little context into the making of the shot by letting you capture a few seconds of action leading up to when the shutter button is released. It even allows you to pinpoint which moment you want to preserve as the still frame. Also, when it comes to sharing photos with friends and family, you have the option to share the Motion Photo as a video file.

If you would like to learn how to save your Motion Photo as a GIF or Video file please click here for more information.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

If you would like to learn how to capture still shots within your Motion Photo please check out our guide Capturing Frames on my Galaxy device for more information.

1 Launch the

Samsung S21 motion photo not working
Camera app

Samsung S21 motion photo not working

2 Tap on

Samsung S21 motion photo not working
Motion Photo to enable setting

Samsung S21 motion photo not working

3 Capture your Motion photo by tapping

Samsung S21 motion photo not working

Samsung S21 motion photo not working

4 Once you have captured your Motion Photo, you will notice a little video clip play. If you would like to edit your Motion Photo tap on View Motion photo

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community

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Hi @Harsh2992, that's strange. 

Have you gone into your camera settings to see if the display settings reverted as a result of the update?

https://www.samsung.com/au/support/mobile-devices/motion-photos/ 

If motion photos are enabled and the issue persists, I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

How do you turn on motion picture on Samsung Galaxy s21?

Enable Motion Photos on my Samsung Phone.
1 Launch the Camera app..
2 Tap on Motion Photo to enable setting..
3 Capture your Motion photo by tapping..
4 Once you have captured your Motion Photo, you will notice a little video clip play. If you would like to edit your Motion Photo tap on View Motion photo..

How do you turn on motion picture on Samsung?

Samsung Galaxy. Similarly, you can enable motion photos on Samsung phones within the camera app. Look for a square icon with a triangle intersecting the right edge — that's the motion photo icon. Tap it to turn motion photos on or off.

How do I enable motion Photo?

Here's how to turn on motion photos on an Android: Open the camera app, and select the photo mode if it isn't already selected. Tap the settings icon. Tap On or Automatic next to Top Shot to enable motion photos.