Merchants and Farmers Bank Customer Service

Eutaw Branch

302 Prairie Ave.
Eutaw, AL 35462
Get Directions

Phone: (205) 372-3311
Fax: (205) 372-3484

Lobby
Mon-Wed: 8:30am - 2:00pm
Thursday: 8:30am - 12:00pm
Friday: 8:30am - 5:00pm
Sat-Sun: Closed

Drive-Thru
Mon-Wed: 8:30am - 2:00pm
Thursday: 8:30am - 12:00pm
Friday: 8:30am - 5:00pm
Saturday: 8:30am - 12:00pm
Sunday: Closed

24-hour ATM available

Prattville Branch

1805 E. Main St.
Prattville, AL 36066
Get Directions

Phone: (334) 386-0331
Fax: (334) 386-0335

Lobby
Mon-Thu: 9:00am - 4:00pm
Friday: 9:00am - 5:00pm
Sat-Sun: Closed

Drive-Thru
Mon-Fri: 8:00am - 5:00pm
Sat-Sun: Closed

24-hour ATM available

Demopolis LPO

205 E. Washington St.
Demopolis, AL 36732
Get Directions

Phone: (334) 289-6096
Fax: (334) 216-7643

Lobby
Mon-Fri: 9:00am - 4:00pm
Sat-Sun: Closed

ATM: Greenetrack

524 County Road 208
Eutaw, AL 35462
Get Directions

ATM: Piggly Wiggly

131 Greensboro St.
Eutaw, AL 35462
Get Directions

ATM: Roebuck Landing

19 Roebuck Landing Rd.
Akron, AL 35441
Get Directions

Phone Contacts

Lost/Stolen Card
During business hours: (205) 372-3391
After business hours: (800) 554-8969

Telephone Banking
(205) 372-3306

Online Banking Support
(205) 372-3391

Mobile Banking Support
(205) 374-1143

Send a Message

Get in touch with us a via the form below. Fields marked with a * are required.

Do not send private information such as account numbers, passwords, PINs, Social Security numbers, or credit/debit card numbers through this form.

Effective Thursday March 1st, 2018, you will be automatically redirected to our new web page (https://www.thefarmersandmerchants.bank). Please make sure to update your bookmarks to reflect our new web address. We at The Farmers & Merchants Bank are committed to ensuring our customers’ information is safe and secure. The requirements for a .bank domain are restricted and only available to verified banks. A .bank domain is a trusted, verified, more secure and easily identifiable location on the Internet for the global banking community and the customers it serves.

This change will not affect any of your logins or account information. Your online and mobile banking logins will remain the same.

If you have any questions or need immediate assistance, please call us at (888) 881-5680.

Telephone Banking gives you secure on-the-go management of your accounts, so you can check balances, transfer funds, and get account updates.

Our Telephone Banking phone number is 1-888-839-7358.

ATM & Debit Cards

Automated Teller Machines are available at all Merchants & Farmers Bank locations. Use of these machines is at no charge when using your Merchants & Farmers Bank ATM or Debit card. You can access your accounts nationwide through the SHAZAM and CIRRUS networks. MasterCard and Visa cash advances are also available.

Off Premise ATM Charge (Transaction or Inquiry), $3.00

Replacement ATM Card, $5.00

Replacement Debit Card, $5.00

Personal Identification Number (PIN) Replacement or Change, $5.00

To report a lost or stolen ATM or Debit Card please call 1-800-383-8000.

To speak to someone concerning your Debit Card not working properly or possible fraud on your card please call 866-508-2693.

For more information, please refer to our brochure
"Information about Electronic Funds Transfers"

Shazam Bolt$ App

This App helps you protect your debit card by sending you alerts when your card is used so you can quickly detect unauthorized or fraudulent activity on your account.  Users have the option to receive alerts via text or email.  You can also check your account balance anytime, turn your card off and on, send money to other Bolt$ users and find nearby ATMs.

Transaction alerts are provided for:

• Purchases exceeding thresholds as defined by you
• Card-not-present purchases
• Suspicious or high-risk transactions

With this App, you have the ability to define when, where and how your debit card can be used.

Users can set card blocks for:

• Transactions exceeding a specific dollar amount
• Internet and phone transactions
• Transactions conducted outside of the U.S.

Turn your debit card on/off:

This control can be used to disable a lost or stolen card, prevent fraudulent activity and control spending

Person to Person funds transfer*:

This feature enables the cardholder to transfer money to virtually any other Shazam Bolt$ users. It’s safe, convenient, and instantaneous.  Unlike other money transfer apps with waiting periods, when we say instant, we mean it.

ATM locator:

The app is enhanced with an ATM location feature which you are sure to appreciate.  It is integrated with GPS technology so no matter where you travel, you will be able to use your mobile device to locate the nearest surcharge-free ATM along with directions.

Getting started is easy:

• Download SHAZAM BOLT$ mobile app today on the Apple® App Store or Google Play.   Use the search words Shazam Bolt$
• Follow the on screen instructions to:
• Set your user ID and password
• Link to your debit card number
• Set your alert preferences

Start keeping tabs on your account today.  We are always glad to help if you have any questions.

Internet Banking and Bill Pay

Internet Banking

Our Internet Banking service allows us to better serve your diverse needs with secure, reliable access to your accounts 24 hours a day.  You can easily manage your finances anytime, anywhere by:

• Instantly accessing account information and balances
• Viewing up to 24 months of transaction history from the date of your enrollment
• Transfer funds between your accounts
• Download your account information  directly into Quicken®
• Enroll to receive your statement electronically with E-Statements
• Transfer funds between your accounts at Merchants and Farmers Bank and other financial institutions with the external transfer feature
• Send and receive secure electronic messages with Merchants & Farmers Bank about your accounts

Internet Banking is very convenient because it is available when you want it.  Click on Learn More or View Demo at the top of the screen by our Internet Banking login to learn more about this service. 

When you are ready to enroll, click on Enroll at the top of the screen by our Internet Banking login and follow the online application.

Bill Pay

Pay all of your monthly bills safely and easily wherever you have access to the internet.  Our Online Bill Pay service will provide you:

• Flexibility to pay anyone in the United States, at anytime, from anywhere
• Greater control over your finances and less need of paper checks
• Ability to set up recurring payments and one-time payments with just a few clicks
• Ability to schedule your bill due dates and the funds are not withdrawn from your account until that day
• Online e-Bills from many major billers that notify you when the bill arrives, and can be viewed online and printed as needed

Click on Learn More at the top of the screen by our Internet Banking login to learn more about our Bill Pay features.  You must be enrolled in our Internet Banking service to be able to also use our Bill Pay service.

Mobile Banking

Mobile Banking is Internet Banking on the go.  Manage your Merchants & Farmers Bank accounts with your iPhone, iPad or Android device.

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