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5-star 97% 4-star 1% 3-star 1% 2-star <1% 1-star 0% Sort:Customer service and UX/UI at Innovation Refunds are really outstanding.
Adrean Johnson-Wigley and Kelsey Ferrell worked with me through two of my applications and made the process super easy. They were eager to help at every step of the way. For the fee that Innovations Refunds charges, I would not expect any less. Glad to see that a good portion of the six figures the company is earning through its contracts with my companies is going toward procuring talented customer service agents. I vetted one of IR's competitors and although they charged a lower fee, their
sales folks were of the used car variety and their application/submissions process was way clunky. To Adrean and Kelsey - I hope this review gets you a raise or at least a pat on the back. Date of experience: November 14, 2022 The process of working with Innovation Refunds was clear, well defined and their system worked very well. The team also followed up very quickly to get our submission properly processed. They provided clear expectations about the
process. They clearly have a expertise that few can match. Date of experience: October 14, 2022 I’ve had the pleasure of working with Moren Blazevic. He is responsive and thorough. She was straightforward and hones in terms of the process. Another individual that was a total pleasure to work with was Meggan Pauscher, she was proficient and responsive. An excellent team !!! Date of experience: November 10, 2022 This team was most helpful and guided myself and my accountant through the entire process! Thousands returned to me that I never
would have known about if not for them! Special thanks to Danielle Steffen, Jacob Tiemeier and Michael Dinos!! 10 stars!! Date of experience: November 07, 2022 Our experience working with Chelsea, Kayla and Drew was excellent! Date of experience: November 04, 2022 Chris LaValley and Sean Bealer were very helpful throughout the whole process. I was skeptical about actually receiving a large refund under the ERC program. I was pleasantly surprised with the amount I will receive. I have recommended them to several business acquaintances. Date of experience: June 15, 2022 Good customer service, delivered what was promised. They told me it would take between six to nine months before receiving my checks but it took three
months, from the time of submission to the time I received the checks. I was very happy with the results. Would recommend them anytime. They asked for lots of papers but they were patient and helped me all the way through to gather all that I needed for the tax retention. At the end, it was all worth it. Date of experience: October 15, 2022 Wonderful people to work with, held my hand the entire way answering any and all questions I had, plus got things done quickly. It was effortless on my
side! Date of experience: November 08, 2022 The team at Innovation Refunds made the process for the ERC very easy. They communicated the documents that would be needed and helped me along the way with any questions I had. I am very pleased with their services. Date of experience: November 03, 2022 I heard their ad on the radio several times and decided to check out their website and see what their company was about. After visiting their webpage I wanted to see if they could
help. Matt, Jennifer and Allie were easy to work with and the process was easy and straight forward. Innovation Refunds was able to help my small business collect ERC refunds. I highly recommend Innovation Refunds. Date of experience: October 20, 2022 I can't even begin to express how happy we are with Innovation Refunds. Our Refund Champion Drew Falco was wonderful and helped us step by step through the process, which is so incredibly complicated we would have never
been able to do it ourselves. The entire process was quick and painless, and our refund arrived much more quickly than expected. Innovation Refunds and Drew definitely underpromised and overdelivered. I highly recommend using them for your ERC refund! Date of experience: October 25, 2022 Company was efficient and pleasant to work with. They took the time to understand our business in order to get us approved for the payroll refund tax credit. Date of experience: October 27, 2022 Bill and Sean were amazing to work with. Both gentlemen were quickly responsive when I had questions. Bill was effective in helping me to have all proper paperwork. Sean answered every question or concern I had. Date of experience: October 25, 2022 The entire Innovation Refunds team where very helpful throughout the entire process. If we missed anything they were supportive with requesting the additional documentation. Everyone communicated on a regular
schedule to let you know how things were advancing through their system. They followed up and reached out - GREAT customer service and thanks to Drew Falco for his quick responses. Date of experience: October 14, 2022 Innovation Refunds has a great team of professional and dedicated people. At first, I was quite skeptical about their program. I soon found out, following their requests and instructions, that the IRS accepted our claim, and
I was amazed and thrilled that our refund exceeded their estimate. 6 IRS checks arrived in a timely manner totaling the entire refund at one time. These are great people and I highly recommend them and their company. Date of experience: October 06, 2022 Working with Innovation Refunds was a breeze. I am not a numbers person, I handle sales, customer service and the crew. Date of experience: October 10, 2022 Innovation Refunds is 100% a great company. Moren
Blazevicwas was knowledgeable and a pleasure to work with. My company received our refund this week! Kelly Leitner/ Leitner Properties LLC Date of experience: October 17, 2022 When my regularly accountant did not anything about this payroll tax refund so, I decided to reach out to Innovation Refunds. After getting all my paper work together, I was informed that I was entitled to a huge refund so large I don't feel
comfortable saying in the review. I have about 20 employees. The company did inform me that it could take 4 months to 10 months to receive my refund and I don't have to pay them their commission until after I receive my refund. I don't mind waiting or paying because without them I won't be receiving anything. Thanks Innovation Refunds. Angelo Date of experience: October 06, 2022
They did an outstanding job for us. It takes a little while but they got us our refund within a few months after applying
for it. Gret personnel to work with. Don't leave anything that your business deserves on the table. Call them right away and get your maximum refund. Thank you all. Date of experience: October 04, 2022 The folks at Innovation Refunds were easy to work with. Gathering all the different documents needed at the start took time. A few times I would be asked for more documents, and it felt like I was working on a home mortgage. But
once I did my part, they took everything else over & it went smooth & quick. I got my refund a lot faster & larger than I had expected. Well worth my upfront time. Date of experience: September 15, 2022 Is Refund Solutions a legit company?Out of Business:
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
What percentage does innovation refunds take?What is your fee and when do we pay it? There are no up-front fees or obligation to receive your refund analysis. Once engaged to recover your refunds, our fee is 25%, with no hidden costs.
How long has innovation refunds been in business?Our business is helping your business
Since 2020, we have provided financial solutions to thousands of companies, with billions in cash refunds available for small and mid-sized businesses.
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