If you want all your stores to only accept returns with receipts, this would be an example of a(n)

The first three steps in planning an organization are (in the correct order):
A) formulating strategic planning, creating a mission statement, and creating a vision statement.
B) formulating operational planning, creating a mission statement, and developing a hiring plan.
C) formulating strategic planning, implementing operational planning, and preparing a vision statement.
D) writing a mission statement, assessing the current reality, and formulating strategic planning.
E) formulating tactical planning, implementing operational planning, and writing a mission statement.

The three types of MBO objectives are
A) performance, behavioral, and motivational.
B) strategic, performance, and behavioral.
C) learning, motivational, and proactive.
D) performance, behavioral, and learning.
E) strategic, motivational, and performance.

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie?
A) Terminate her employment with the company.
B) Arrange for her to take a refresher course on sales methods.
C) Transfer her to another territory and replace her with another sales rep who is new to the company and therefore "hungry."
D) Recognize the economic reality of her territory and change her goals to make them ambitious but realistic.
E) Put her on probation, explaining that she will be terminated if her performance does not improve in the next quarter.

Sets with similar terms

It is always a good idea to get a receipt or other proof of purchase for products and services you buy. Keep all records just in case something goes wrong later.

To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.

A receipt can come in the form of a:

  • a GST tax invoice or
  • a cash register or hand written receipt.

Other types of proof of purchase include:

  • credit or debit card statement
  • a lay-by agreement
  • a receipt or reference number given for phone or internet payments
  • a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase
  • a serial or production number linked with the purchase on the supplier’s or manufacturer’s database
  • a copy or photograph of the receipt.

The Australian Consumer Law does not describe what sufficient proof of purchase is. Sometimes you may need to provide more than one of these things to support your claim. However, as long as you can reasonably demonstrate that you purchased an item, a business may be breaking the law if it denies your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.

Businesses are not required to provide you with a refund or replacement if you simply change your mind.

Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.

The receipt must include the:

  • supplier’s name and ABN or ACN
  • date of supply
  • product or service, and
  • price.

You have the right to ask a service provider for an itemised bill or account for up to 30 days after receiving the bill. This must be provided free of charge within seven days of the request.

An itemised account must show:

  • how the price was worked out
  • the number of labour hours and hourly rate, if relevant
  • a list of materials used and the amount charged for them, if relevant.

It is a good idea to keep records about any descriptions and promises of how the product or service should appear and work.

Keep receipts in a safe, dry place and take a copy or photo of them if you are worried about fading. You can also use the ACCC Shopper app for storing receipts.

Consumer rights & guarantees

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What are the first 3 steps of planning an organization?

writing a mission statement, creating a vision statement, and strategic planning.

What type of planning is completed by middle managers?

Normally, it is the middle manager's responsibility to take the broad strategic plan and identify specific tactical actions. A strategic plan is an outline of steps designed with the goals of the entire organization as a whole in mind, rather than with the goals of specific divisions or departments.

What are the four elements of the MBO process quizlet?

four-step process in which:.
managers and employees jointly set objectives for the employee..
managers develop action plans..
managers and employees periodically review the employee's performance..
the manager makes a performance appraisal and rewards the employee according to results..

What are strategic goals set by?

Strategic goals are set by and for top management and focus on objectives for the organization as a whole. Tactical goals are set by and for middle managers and focus on the actions needed to achieve strategic goals.