Ols sent the following email to drivers on 8 August 2018:
Ola!
You have been asking for it and H E R E I T I S !
As a result of your feedback and suggestions to make the Ola Partner app a better one, we are THRILLED to advise, that you can now UPDATE YOUR VEHICLE in the app!
This function will allow you to:
- ADD a new vehicle
- SWAP between vehicles
WHAT YOU NEED TO KNOW:
1. This update will be live on Wednesday 8th August 2018
2. Update your Ola Partner App to the latest version via iOS (App Store) or Android (Google Play). To do this simply click on UPDATE in the App Store or Google Play.
3. Once you are in your Ola Partner App, jump into the MANAGE VEHICLES section in the Partner app. This is accessible from your Partner Profile page.
Scroll down the My Profile menu on the app page and you will see MANAGE VEHICLES under the My Vehicles section.
4. In the MANAGE VEHICLES app page, click on ADD CAR, to enable you to swap vehicles.
To ADD VEHICLE, log into drive.olacabs.com and click on "add vehicle". Upon clicking "add vehicle", the vehicle attachment page will open, where you can enter the vehicle registration number.
Answer all required fields in order to successfully proceed to the change. This includes relevant documents regarding your vehicle. You can refer to the 'vehicle documents' section on drive.olacabs.com, to reference requirements for your registered City.
This function is for vehicles managed under your active profile only. ONE DRIVER. ONE VEHICLE
5. Once you have entered all of your details, click CHANGE VEHICLE. Advice will appear indicating the expected turn-around time for approval.
EASY!
...
Regards,
Partner Care Team
Ola
Australia
Anyone using Ola thinking of changing your car here is a tip. If you can delay it then wait a while. On the weekend I hit a roo on my way home on Roe . I have been renting a car and got it changed over the next day but when I went to update the paperwork with Ola I encountered problems on the app so I called them and long story short after 3 phone calls and a few emails I am told their platform doesn't allow you to change your vehicle.
That is unbelievable that they could build a rideshare app with that oversight. They said they are working on it but might be around mid to late May before they have the ability to change the vehicle or add another vehicle. I made my frustration very clear to them.
So be warned, if you are thinking of changing your car over my advice just hold off until it is possible to change vehicles with Ola otherwise you will not be able to work on Ola.
They are a disgrace.
I hired a car a month ago while my car is being repaired. Thankfully Uber and Taxify allowed me to drive with the new HIRE car immediately. Of course Ola only added the New Car feature last week.
Yesterday I applied to add the Hire Car to my Ola profile. It was rejected today because the car was already assigned to another Ola drivers profile.
So I phoned Ola today to advise them that I have been Hiring this car for the past month and my Name is on the Hertz Rental agreement. Ola advised me that there is nothing they can do as once a car is assigned to someone they cannot then add it to another driver.
I then asked them to remove the car from the other driver's profile as he/she is no longer hiring the car - I am. They said they can't do this but I could contact the previous driver and ask them to call Ola to remove the car. I said fine, can you give me their details and they said No they can't share that information. So I asked how can I contact them? Then I asked if they could contact the previous driver and ask if the car could be removed from their profile and they said "No" they can't do this either. So they are not helping me at all.
This could affect a LOT of DRIVERS with Ola who HIRE a car. If that car has been driven for Ola previously then the chances are you will not be able to drive it for Ola as it will still be assigned to a previous driver.
This is not right nor is it fair. It is affecting my income and livelihood.
What should I do about this? Take Legal Action against Ola or go to A Current Affair?
I hope Rideshare United can help out here. Frustrated - Craig
We've been informed the issue has been rectified. You can now change cars on the Ola platform.
I emailed Ola to tell them to remove a Nissan Xtrail I was driving when I first joined Ola which was a rented vehicle. They said they don't currently have a feature to remove vehicles. Lol, first you couldn't add another vehicle now you can't remove one which means any Uber driver who rents that vehicle cannot add it on Ola. Just ridiculous!
Poorly designed platform/app unfortunately. But not too bad when it does work.
Last edited: Aug 27, 2018
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