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MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L6902DW, MFC-L8610CDW, MFC-L8895CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T800W, MFC-T810W, MFC-T910DW Show We use cookies to personalise and improve your experience on the Brother International Australia website. <span style="text-decoration:underline">Note</span>: If you have disabled 3rd party cookie use from within your browser settings, then some website features such as live chat and web forms may not function correctly.</p> <p class="buttons"> <a target="_blank" id="siteinformation_0_lnkFindoutMore" class="buttons-btn-2" href="https://www.brother.com.au/en/contents/privacypolicy">Find out more</a> <a id="lnkAcceptCookieLawHyperLink" class="buttons-btn-1 js-accept-cookie-btn">Accept</a> </p> </div> </div> </div> <div id="breadcrumb_0_breadcrumbMain" class="breadcrumb-area"> <div class="breadcrumb"> <ul class="list-unstyled"> <li> <a target="_blank" id="breadcrumb_0_RepeaterBreadcrumbList_HyperLink_0" title="Home" href="https://www.brother.com.au/en">Home</a> </li> <li> Unable to print from Mac OS </li> </ul> </div> </div> </div> <div class="bg-light-gray main-content"> <div id="gethtmlcontainer"> <div class="bg-light-gray main-content"> <div class="container"> <h2>FAQ: Unable to print from Mac OS</h2> <p><strong><span style="font-size:16px">Step 1: Check for errors on the printer, reboot devices and confirm the computer is not connected to a VPN</span></strong></p> <p>Ensure that there are no error messages on the Brother device. If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. <a rel="noopener noreferrer" href="https://support.brother.com/g/b/productsearch.aspx?c=au&lang=en&content=ml" target="_blank" title="Opens link in new browser window">Click here to find your user manual</a></p> <p><a rel="noopener noreferrer" href="https://support.brother.com/g/b/productsearch.aspx?c=au&lang=en&content=ml" target="_blank" title="Opens link in new browser window"></a>After confirming that there are no error messages on the Brother device, <strong>restart the computer, the Brother device, and your wireless router/wireless range extenders</strong> if you are printing through a network. Wait 2 minutes after restarting the devices, then try printing from the computer.</p> <p>If you are using a VPN connection on the computer, you will need to disable the VPN connection to be able to print over a network.</p> <p>Continue to <strong>Step 2</strong> if you are not able to print after completing the above steps and the Brother device is connected to a network. If the Brother device is connected with a USB cable to your computer, continue to <strong><a target="_blank" href="https://www.brother.com.au/en/contents/faq-unable-to-print-from-mac-os#Step-3">Step 3</a></strong>.</p> <p><strong><span style="color:#ffc000">**Please note that Brother drivers are not compatible with ARM processors on Windows. If your computer is using an ARM processor, the drivers and software will not install or function. However, you may be able to use a built-in generic Windows driver to print with limited functionality.</span></strong></p> <p><strong>&nbsp;</strong></p> <p><strong></strong><strong><span style="font-size:16px">Step 2: Confirm the Brother device is connected to the Network</span></strong><br> <br> For Network Users, confirm that your Brother device is connected to the network by completing the steps in the below video.</p> <p><a href="https://www.brother.com.au/en/contents/faq-how-to-confirm-your-printer-is-connected-to-the-network" target="_blank" title="Opens link in new browser window.">Click this link</a>&nbsp;if you prefer text-based instructions for the below videos.</p> <div class="row"> <div class="column"> <strong><span style="font-size:13px">Wireless Connection</span></strong><br> <div class="container-video"> <iframe src="https://www.youtube.com/embed/AueKOyLChJg?rel=0;" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" class="video"></iframe> </div> </div> <div class="column"> <strong><span style="font-size:13px">Wired (Ethernet) Connection</span></strong><br> <div class="container-video"> <iframe src="https://www.youtube.com/embed/yl2OjBLPAZ0?rel=0;" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" class="video"></iframe> </div> </div> </div> <br> <p>Once you have confirmed that the Brother device is connected to the network, please continue the steps within your version of Mac OS below.</p> <div id="gethtml1"> <button type="button" class="collapsible">Mac OS 10.15 and earlier</button> <div class="content"> <p><span style="font-size:16px"><strong>Step 3: Check that the Brother Printer is installed correctly</strong></span><br> <br> Click the <strong>Apple</strong> menu at the top left of the computer screen and select <strong>System Preferences</strong>.<br> Click the <strong>Printers &amp; Scanners</strong> icon.<br> Select the Brother printer from the list on the left.<br> Ensure that next to <strong>Kind</strong> it has Brother printer model name <strong>CUPS</strong><br> If the correct Brother model with CUPS is listed, continue to <strong>Step 5</strong>.</p> <p><img alt="" height="339" width="505" src="https://www.brother.com.au/-/media/ap/Australia/Support/FAQ/unable-to-print-mac/unable-to-print-mac-1.ashx"><br> <br> If next to Kind, it has Brother [model name] AirPrint, or you do not have the Brother printer model listed, Continue to <strong>Step 4</strong>.<br> <span style="font-size:16px"><strong></strong></span></p> <p><span style="font-size:16px"><strong>&nbsp;</strong></span></p> <p><span style="font-size:16px"><strong>Step 4: Add the printer using the Brother CUPS driver</strong></span><br> <br> Follow the steps below to remove and add the printer using the correct Brother CUPS driver. If your printer model is not listed, start at Step C.<br> <br> Select the Brother printer from the list on the left.<br> <br> a. Click the "-" button which is located below the Printers section.<br> b. Choose Yes to delete the printer.<br> c. Click the "+" button which is located below the Printers section.<br> d. Click the Default icon which is located at the top of the dialogue box.<br> e. Select your Brother model from the Printer Name list.<br> f. Make sure that Your model name/series with CUPS is selected in the Use list.<br> g. Click Add. The printer is now available in the Printers &amp; Scanners list.<br> <br> Once the printer has been added with the CUPS driver, continue to<strong> Step 5</strong>.<br> <br> If you do not have the Brother model with CUPS available to select in the Use list, <a rel="noopener noreferrer" href="https://support.brother.com/g/b/productsearch.aspx?c=au&lang=en&content=dl" target="_blank">download and install the Printer Driver from our website here</a>. Then add the printer by following from Step C above and then continue to <strong>Step 5</strong>.<br> <br> If you do not see your Brother model in the list when trying to add the printer, continue to <strong>Step 6</strong>.</p> <p> <br> <strong><span style="font-size:16px">Step 5: Print a test page from the computer</span></strong><br> <br> Within the Printers &amp; Scanners window, select your Brother printer from the list on the left, then click Open Print Queue. Click Printer at the top left of the computer screen and then click Print Test Page.<br> <br> If the printer prints the test page, you can close this file and use the printer.<br> <br> If the printer does not print the test page, continue to <strong>Step 6</strong>.<br> <br> <br> <strong><span style="font-size:16px">Step 6: Check connections and disable firewall</span></strong><br> <br> <strong>USB connection:</strong><br> Ensure that the USB cable is connected correctly at both ends.<br> Try connecting the USB cable to a different USB port on the computer (it should be connected directly to the computer, do not connect it through a USB hub or extension cable).<br> Try another USB cable<br> If you are still not able to print, continue to <strong>Step 7</strong>.<br> <br> <strong>Network connection (Wireless/Ethernet):</strong><br> Click the <strong>Apple</strong> menu at the top left of the computer screen and select <strong>System Preferences</strong>.<br> Click the <strong>Network</strong> icon.<br> Your network connections will appear on the left. The connections that are currently connected will say Connected. Ensure that there is only one connected there e.g. Wireless or Ethernet, not both at the same time. If more than one is connected, disconnect one of them by either turning off Wi-Fi on the computer, or disconnecting the Ethernet cable from the computer.<br> <br> If you are still not able to print, follow the steps below to disable the firewall.<br> <br> Within <strong>System Preferences</strong> click <strong>Security and Privacy</strong>. Click the <strong>Firewall</strong> tab If the Firewall is On, click the button to <strong>Turn Off Firewall</strong>. Note that if the button is greyed out, click the padlock at the bottom left of the window to unlock the setting.</p> <p><img alt="" height="365" width="450" src="https://www.brother.com.au/-/media/ap/Australia/Support/FAQ/unable-to-print-mac/unable-to-print-mac-2.ashx"></p> <p> If you have third party firewall software installed, icons for the security software can typically be found at the top right corner of your computer screen. Click the icon and select Disable, Turn Off, Pause Protection etc.<br> <br> If you are still not able to print the test page, continue to <strong>Step 7</strong>.<br> <br> <br> <span style="font-size:16px"><strong>Step 7: Uninstall and reinstall the Brother printer driver</strong></span></p> <p>To uninstall the Brother Drivers,<a rel="noopener noreferrer" href="https://support.brother.com/g/b/faqend.aspx?c=au&lang=en&prod=mfcl3750cdw_us_eu_as&faqid=faq00000314_004" target="_blank"> follow the steps in this link</a>.<br> Once the Drivers have been uninstalled, empty the Trash and restart the computer.<br> When the computer is back on, <a rel="noopener noreferrer" href="https://support.brother.com/g/b/productsearch.aspx?c=au&lang=en&content=dl" target="_blank" title="Opens link in new browser window.">download and install the Printer Driver here</a>.<br> Then Follow the steps at <strong>Step 4</strong> and<strong> Step 5</strong> again to add the printer and print a test page from the computer.</p> </div> </div> <div id="gethtml2"> <button type="button" class="collapsible">Mac OS 11 and later</button> <div class="content"> <p><span style="font-size:16px"><strong>Step 3: USB - Print using the Brother iPrint&amp;Scan software</strong></span><br> <br> Printing with a USB connection on Mac OS 11 or later should be done using the Brother iPrint&amp;Scan software.<br> <br> Click <strong>Go</strong> &gt; <strong>Applications</strong>, and ensure that iPrint&amp;Scan is in the list of Applications. If iPrint&amp;Scan is not in the list, <a href="https://apps.apple.com/app/brother-iprint-scan/id1193539993?mt=12" target="_blank">download and install it from the Apple App Store here</a>.<br> <br> Open the iPrint&amp;Scan software from within your Applications folder. In iPrint&amp;Scan, click <strong>Select your Machine</strong> at the lower right corner of the Window. Click the USB tab and then select the Brother model that appears in the list and press <strong>OK</strong>.<br> <br> <strong>If you do not see the model appear, try the following:</strong><br> Ensure that the USB cable is connected correctly at both ends.<br> Try connecting the USB cable to a different USB port on the computer (it should be connected directly to the computer, do not connect it through a USB hub or extension cable).<br> Try another USB cable<br> <br> Once the model has been selected, click the <strong>Print</strong> button, then click<strong> PDF</strong> to print a PDF file, or <strong>Photo</strong> to print an image file such as JPEG or PNG. Select the file that you want to print and then click <strong>Open</strong>.<br> <br> For PDF files, select the pages that you want to print and then press <strong>Next</strong>.<br> <br> Select your desired settings and then press <strong>Print</strong>.<br> <br> <br> <br> <strong><span style="font-size:16px">Step 4: Network - Check that the Brother Printer is installed correctly</span></strong><br> <br> Click the <strong>Apple</strong> menu at the top left of the computer screen and select <strong>System Preferences</strong>.<br> Click the <strong>Printers &amp; Scanners</strong> icon.<br> Select the Brother printer from the list on the left.<br> Ensure that next to <strong>Kind</strong> it has Brother printer <strong>model name AirPrint</strong><br> If the correct Brother model with AirPrint is listed, continue to <strong>Step 6</strong>.</p> <p><img alt="" height="407" width="602" src="https://www.brother.com.au/-/media/ap/Australia/Support/FAQ/unable-to-print-mac/unable-to-print-from-mac-1011-1.ashx"><br> <br> If next to Kind, it does not have “Brother [model name] AirPrint”, or you do not have the Brother printer model listed, Continue to <strong>Step 5</strong>.<br> <br> <br> <strong><span style="font-size:16px">Step 5: Add the printer</span></strong> <br> <br> Follow the steps below to remove and add the printer. If your printer model was not listed at step 4, start at Step C below.<br> <br> Select the Brother printer from the list on the left.<br> <br> a. Click the "-" button which is located below the Printers section.<br> b. Choose Yes to delete the printer.<br> c. Click the "+" button which is located below the Printers section.<br> d. Click the Default icon which is located at the top of the dialogue box.<br> e. Select your Brother model from the Printer Name list.<br> f. The “Use” field should have “AirPrint” or your model name.<br> g. Click Add. The printer is now available in the Printers &amp; Scanners list.<br> <br> Once the printer has been added, continue to <strong>Step 6</strong>.<br> <br> If you do not see your Brother model in the list when trying to add the printer, continue to <strong>Step 7</strong>.</p> <p> <br> <strong><span style="font-size:16px">Step 6: Print a test page from the computer</span></strong><br> <br> Within the Printers &amp; Scanners window, select your Brother printer from the list on the left, then click <strong>Open Print Queue</strong>. Click <strong>Printer</strong> at the top left of the computer screen and then click <strong>Print Test Page</strong>.<br> <br> If the printer prints the test page, you can close this file and use the printer.<br> <br> If the printer does not print the test page, continue to <strong>Step 7</strong>.<br> <br> <br> <strong><span style="font-size:16px">Step 7: Check connections and disable firewall</span></strong><br> <br> <strong>Network connection (Wireless/Ethernet):</strong><br> Click the<strong> Apple</strong> menu at the top left of the computer screen and select <strong>System Preferences</strong>.<br> Click the <strong>Network</strong> icon.<br> Your network connections will appear on the left. The connections that are currently connected will say “Connected”. Ensure that there is only one that is “connected” there e.g. Wireless or Ethernet, not both at the same time. If more than one is connected, disconnect one of them by either turning off WiFi on the computer, or disconnecting the Ethernet cable from the computer.<br> <br> If you are still not able to print, follow the steps below to disable the firewall.<br> <br> Within <strong>System Preferences</strong> click <strong>Security and Privacy</strong>. Click the <strong>Firewall</strong> tab If the Firewall is On, click the button to <strong>Turn Off Firewall</strong>. Note that if the button is greyed out, click the padlock at the bottom left of the window to unlock the setting.</p> <p><img alt="" height="365" width="450" src="https://www.brother.com.au/-/media/ap/Australia/Support/FAQ/unable-to-print-mac/unable-to-print-mac-2.ashx"></p> <p>If you have third party firewall software installed, icons for the security software can typically be found at the top right corner of your computer screen. Click the icon and select Disable, Turn Off, Pause Protection etc.<br> <br> If you are still not able to print the test page, continue to <strong>Step 8</strong>.<br> <br> <br> <strong><span style="font-size:16px">Step 8: Reset the Print System</span></strong></p> <p>Reset the Print System:<br> Click the <strong>Apple</strong> menu at the top left of the computer screen and select <strong>System Preferences</strong>.<br> Click the <strong>Printers &amp; Scanners</strong> icon.<br> Hold the “Control” key on the keyboard and click on the list of printers on the left. Click <strong>Reset printing system</strong> from the menu that appears. Then click <strong>Reset</strong> from the prompt that appears.<br> <br> Then Follow the steps at <strong>Step 4</strong> and <strong>Step 5</strong> again to add the printer and print a test page from the computer.</p> </div> </div> <div id="getlast"> <script> var coll = document.getElementsByClassName("collapsible"); var i; for (i = 0; i < coll.length; i++) { coll[i].addEventListener("click", function() { this.classList.toggle("active"); var content = this.nextElementSibling; if (content.style.display === "block") { content.style.display = "none"; } else { content.style.display = "block"; } }); } </script> </div> </div> </div> </div> </div> <div class="wpn"> <div class="wpn"> <footer><a target="_blank" class="back-to-top js-cd-top" href="https://www.brother.com.au/en/contents/faq-unable-to-print-from-mac-os#0"><span></span> <i class="fas fa-chevron-up"></i></a> <div class="container-fluid no-gutters"> <div class="top-section"> <div class="container"> <div class="row"> <div class="col col-md-12 col-xs-12 col-sm-12" id="newsletter-form-container" style="display:none"> <div class="newsletter-button-text">Subscribe</div> </div> </div> </div> </div> <div class="footer-section"> <div class="container"> <div class="row"> <div class="col col-md-4 col-xs-12 col-sm-12 test-class"> <div class="accordionItem"> <p class="slide-up-down-only-mobile footer-section-title"><span>About<i class="fas fa-chevron-down"></i></span></p> <ul class="panel_container_only_mobile"> <li> <ul class="about-ul"> <li><a target="_blank" href="https://www.brother.com.au/en/about/about-australia">Company profile</a></li> <li><a target="_blank" href="https://www.brother.com.au/en/about/history">History &amp; 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PTY. LTD. All Rights Reserved</div> </div> </div> </div> </div> </footer> </div> </div> <script type="text/javascript"> //<![CDATA[ var noDataMessage = "No data available in table";var noDataMessage = "No data available in table";//]]> </script> </form> <script></script> <script></script> <script></script> <script></script> <script></script> <script></script> <script></script> <script type="text/javascript">!function(){var G = GALFSRAM = window.GALFSRAM || {};G.mfx = G.mfx || {};G.mfx.router_mode = 'history';}();</script> <script type="text/javascript"></script> </body> </html></p></div></div></div></div></form></body></html> How do I wirelessly connect my Brother printer to my Mac?Click on the Apple menu and select 'system preferences'. Click on 'printer and scanners' and then on the + icon. From the list of available printers, select your printer and add it. This is how to connect Mac to Brother Printer.
How do I add a Brother printer to my Mac?Add a printer driver - Macintosh. Open Printers and Scanners.. Click the + (plus) button located below the printers list on the left side. ... . Select your machine from the list. ... . From the Use or Print Using list, select the CUPS driver. ... . Click Add.. Click Apple → Quit System Preferences.. Why won't my Mac connect to my Brother wireless printer?The most common reason why Brother printer is not working & connecting to Mac is due to the loss of connection between printer and Mac. The first reason is wrong settings and configuration of printer drivers. Second reason is faulty or outdated printer drivers.
How do I get my Mac to recognize my printer?To add your printer to the printer list, choose Apple menu > System Preferences, then click Printers & Scanners . Click the Add button , then click the Default button . Select the printer (listed as an AirPrint Profile) in the Printers list, then click Add.
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How to install Brother printer mac
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