Frequently Asked QuestionsHave questions about Tanning, Spray Tanning, Memberships or anything else? We are here to answer your questions, please visit our FAQ. Show
Chat With UsCan't find the answer you're looking for in our extensive FAQ section? No worries! Chat With Us during normal operating hours, or send us an email using the form below. We'll get back to you ASAP. Email UsFill out the form below. Be sure to include a detailed explanation of your issue or question. We also enjoy getting lovely compliments! We promise to respond to you quickly. Satisfaction GuaranteeWe strive to make your time with us a relaxing and rewarding experience. We offer a satisfaction guarantee on all of our products and services because your happiness is our number one priority. If your experience is less than satisfactory, please talk to our Tanning Professionals at your local salon or contact our Client Care team via chat or using the form below. Sun Tan City may just be the fastest-growing tanning salon company in the USA. Their services involve indoor tanning, and they have multiple lines of tanning products as well. Sun Tan City salons are
currently available in more than 250 locations throughout the U.S. All that glitters isn’t gold, though, and if Sun Tan City has failed to meet your expectations, we can help you pull the shades on them. How To Cancel Sun Tan City by YourselfYou can cancel your Sun Tan City membership any time, but because of Sun Tan City’s policies about keeping your account safe, the only way to cancel is in person. Here’s how you can cancel:
How To Cancel Sun Tan City With DoNotPay?If you need your subscription canceled quickly and easily, your best option is to use DoNotPay. With DoNotPay, the process is as easy as A, B, C — all you need to do is tap a few buttons on your smartphone, and we’ll unsubscribe you from Sun Tan city automatically. DoNotPay can spare you the trouble of going to the salon personally. Open DoNotPay in your web browser and take the following steps:
DoNotPay will take 48 hours at most to cancel your membership, and we will inform you via email as soon as the cancellation is done. DoNotPay can also help you cancel Palm Beach Tan, At The Beach Tanning, and a variety of other bronzy subscriptions.
Can You Freeze Your Membership With Sun Tan City?You can freeze your membership with Sun Tan City after your monthly agreement has been met. You’ll need to talk to a tanning consultant and inform them you’d like to pause your membership. While your account is frozen, Sun Tan City will take an automatic one-off freeze payment from your account. When you decide to unfreeze, you’ll have to talk to the tanning consultant again, and you’ll pay the prorated amount for the remainder of the month. At the same time, the payments that were automatically charged, if any, will be credited back to your Sun Tan City account. If you need help requesting a refund, DoNotPay can show you how to write a refund request and tell you what your consumer rights for refunds are. How Will Sun Tan City’s Charges Look on My Statement?This is how the Sun Tan City’s charges might look on your credit card statement:
Has Sun Tan City Violated Your Customer Rights? Take Them to Court With DoNotPay!DoNotPay is the first robot lawyer that doesn’t cost an arm and a leg and still gives valuable and quality administrative assistance. If you’re thinking about suing the company but hate going through tedious and time-consuming processes, then DoNotPay is the perfect fit for you. Being the proud winners of the ABA Brown Award for Legal Access, we can assist you in suing any company in small claims court. We will collect the information you provide about your case, draft the necessary paperwork, and create a script for you to use in court. DoNotPay Helps You Keep Track of All Your SubscriptionsAn average American spends around $240 a month on subscription services. Approximately 84% of Americans don’t know how much money they’re spending on subscriptions, nor which services they’re subscribed to. If you believe you might be one of them, let us tell you about one of the many excellent services DoNotPay boasts. We can:
To use our services, all you need to do is connect your email and bank account with DoNotPay, and help is on the way. Having Your Personal Virtual Assistant Is Bound To Make Your Life EasierCheck out what else DoNotPay can do for you—we have a great number of offers and features to make anyone’s life easier. Open our app in your web browser and see what solutions we offer you. DoNotPay can aid you in:
Want your issue solved now?Can I freeze my Sun tan City account over the phone?To freeze or cancel your membership, please log in to your account below or use our APPLE or ANDROID App. For account security reasons, we cannot accept freezes or cancelations via chat, email or phone.
Can I tan everyday in tanning bed?As a key element of our Tan Wisely initiative, Palm Beach Tan follows the FDA's recommendation to allow 24 hours between sunbed sessions. The skin needs 24 hours to process and build color after a tanning session. Allowing 24 hours between sessions actually maximizes color development.
What is the fastest bed at Sun Tan City?Our Tanning Bed Options. Fast. 20 Minute Max. Our FAST tanning beds are our best value for getting your base tan and maintaining it. ... . Faster. 15 Minute Max. Our FASTER tanning beds will generally give you a base tan 2-3 times faster than our FAST tanning bed. ... . Fastest. 12 Minute Max. ... . Instant. 12 Minute Max.. When can I shower after Sun Tan City spray tan?Afterwards. Don't shower for 4-6 hours following your spray tan. Don't exercise until after your first shower—at least four hours after you tan. Shower using only shower gel and your hands.
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