How do I know what transactions are on my credit card?

• Standard statement
• Instalment plan statement

Your account summary

1. Your statement summary: shows your opening balance, new transactions and charges, closing balance and any payments or refunds for your statement period.
2. Your general credit card account details: includes your statement period, credit limit and available credit. If you have a CommBank Awards credit card, you’ll also see how many Awards points you have.
3. Your payment summary: shows the total amount owing for the month (also known as your closing balance), minimum payment and when your payment is due.

Repayments & offers

1. Minimum repayment warning: this table illustrates how long it will take you to pay off your balance including any applicable interest charges by paying only the minimum payment versus the saving you would make by paying more than the minimum payment over a 2 year period. You can also find details to contact us if you’re experiencing financial difficulty.
2. At the bottom of your statement, we’ll keep you up to date with special offers and handy credit card tips.

Awards points & transactions

1. Awards points summary: if you’re an Awards customer, this section will show you how many points you’ve earned and redeemed during your statement period.
2. Transactions: shows you an itemised list of all transactions made during your statement period. You’ll also find any interest charges and fees you’ve incurred over the period.

Payment options & contact details

1. How to pay: shows your options for credit card payments, including biller codes, transfers using NetBank or the CommBank app, using an ATM or by setting up automatic payments with AutoPay.
2. Contact details: if you have any concerns about your statement, you can contact us or visit support.

Regular payments

1. Identify regular payments: shows you a list of merchants you regularly pay, the amount and the last date you paid them.

• If you have an instalment plan, your statement will look a little different. 

  1. Your payment options: shows you the amounts you can choose to pay.
  2. Your payment options explained: here you can find an explanation of the different payment amounts you can choose. 
  3. Your instalment plans: shows how many plans you’ve set up and other information including interest rate, term, balance and monthly instalment amount. 

  SurePay instalment plans are not available on CommBank Neo. 

  See sample statement

• Important messages

  From time to time we’ll put important messages on your statement, such as changes to your credit limit and other info to keep you up to date.

• Switching to online statements

  You can switch to online statements in Netbank or the CommBank app. 

  Switch in NetBank

• The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide. Applications for credit cards are subject to credit approval. Full terms and conditions will be included in our Letter of Offer. Bank fees and charges apply. Please view our Credit Card Conditions of Use. 
  

  Applications are subject to credit approval. Full Conditions of Use will be included in our Letter of Offer. Fees and charges apply.

How can I see all transactions on my credit card?

How do you identify an unknown transaction?

What do you do if you don't recognize a transaction?