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Your device has a LDI (Liquid Damage Indicator) strip inside its SIM or SD card tray that changes colors when your phone or tablet has been exposed to water or other liquids. If you suspect that your device has sustained liquid damage, you can easily access the LDI with these steps. Related Content
Galaxy phone or tablet's GPS signal is lost There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method. Samsung DeX mode will not start On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo Samsung phone or tablet will not power on or off Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Manually add a Wi-Fi network to your Galaxy phone or tablet If your phone or tablet won't connect wirelessly to a Wi-Fi network, you can connect it manually. However, you still need to make sure that you're in range of your Wi-Fi network and that your access point or router is working properly. Galaxy phone or tablet Wi-Fi connection issues Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. We're here for you Contact Samsung SupportContact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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Fast, easy checkout with Shop Samsung App Easy sign-in, Samsung Pay, notifications, and more! Or continue shopping on Samsung.com × The Shop Samsung app Free standard shipping, exclusive offers and financing options. × The Shop Samsung app Free standard shipping, exclusive offers and financing options. × You Are About To Be Redirected To Investor Relations Information for U.S.Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information. How can I tell if my S10 has water damage?You can find out if your Samsung Galaxy S10 Plus has water damage by checking the Liquid Damage Indicator (LDI). The LDI is a sticker placed inside of your Samsung Galaxy S10 Plus SIM card holder that changes color and pattern when exposed to water.
How do you know if your Samsung has water damage?To view, hold the device with the display facing up, power key toward the user. The SIM tray is located on the top of the phone, on the left side. The Liquid Damage Indicator (LDI) is located inside the SIM tray slot, below the SIM frame, and is visible when the tray is removed from the device.
What do I do if my Galaxy S10 gets wet?If your Samsung Galaxy S10, S10+, or S10e has water damage, do: Immediately take your device out of its case, and remove any other accessories or plug-ins. Use a soft towel to dry off and absorb any standing water on your Galaxy's exterior.
How do you know if your phone is damaged by water?To identify if your device has water damage, review the following: Corrosion, discoloration, or fuzzy growth on the charging set, headset, SIM or memory port.
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How do I know if my S10 has water damage?
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