First Mid bank and trust Customer service

At First Mid, we offer a variety of ways to contact us. Choose your preferred method below.

To report your First Mid debit card or First Mid credit card lost or stolen, please refer to the information found on our Lost or Stolen Card page.

Customer Support Hours:
Monday – Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.

Investor Relations Contact:

Media Contact:

Use Telephone Banking 24 Hours a Day, 7 Days a Week!

To Access:

1. Dial 1-800-500-6085
2. Press 1 for English or 2 for Spanish
3. Welcome message
4. Select one of the following (press selection at any time during this message):
   1. Account Information
   2. Deposit & Loan Rates (will only list our website or visit your local banking center)
   3. Investment & Loan Calculations (will only list our website or visit your local banking center)
   4. Miscellaneous Information (locations & leave a message)
5. Enter your account number, followed by the pound (#) sign.
6. Enter PIN followed by the # sign. The first time you use the system, enter the last 4 digits of your Social Security Number. You will either be prompted now or within 30 days to change to a four-digit PIN of your choice. You may change your Personal ID (PIN) Number at any time by choosing that option in the menu.
   IMPORTANT – EACH JOINT ACCOUNT HOLDER WILL NEED A SEPARATE PIN
7. Press appropriate selection for your account information. You will hear options for accounts you are a owner/signer on. Once you know what numbers has been assigned to each of your accounts, you may enter that number instead of waiting for the system to complete the list.
   1. Checking Information (including items in memo-post)
   2. Savings Information (including items in memo-post)
   3. Certificate of Deposit Information
   4. Loan Information
   5. Credit Check Loan
   6. Leave a Message
   7. Change Personal ID (PIN) Number

IMPORTANT: If you wish to access another account that is not listed, return to the main menu and enter that account number, followed by the # sign.

Simplify your life! First Mid Online Banking allows you to instantly obtain the account information you need at any time, so you can effectively manage your personal finances from the comfort of home – or anywhere else you have computer access.

For detailed information, check out the Online Banking & Bill Pay video tutorials below.

Online Banking features include:

• Real-time account balances
• Pay Bills Online – Easy single sign-in for Online Banking and Bill Pay
• Pay friends and relatives with Popmoney using their email address and mobile number
• Quick overview of accounts
• Quick transfer – including a split transfer
• External transfer – transfer money to and from your accounts at other financial institutions
• Spending reports (charts/graphs)
• Email or text alerts
• Enhanced transaction activity
• Loan information and notices – including eStatements
• Mobile Banking – use your same credentials to log into our mobile app
• View check images online
• Export information to Quicken or QuickBooks
• Initiate stop payments
• Reorder checks
• Request a copy of a check or statement

Click here to enroll in online banking or Contact Us for more information.
Click here to view a list of web browsers supported by our Personal Online Banking platform.

If you’ve forgotten your password, simply call Customer Support at 877-888-5629 or contact us online. We’ll get you going again in no time.

It is important that our contact information for Online Banking customers is current. Please take a moment to review your information under the “PROFILE” link within your Online Banking account to verify that your email address and other contact information is up-to-date.

Free Online Bill Pay 1

First Mid helps you spend less time paying bills, so you have more time for more enjoyable activities. With Online Bill Pay, you’ll no longer have to write checks, address envelopes or purchase stamps, and you can be confident that your payment will get where it’s supposed to go.

With Online Bill Pay, you can simplify your life and take care of your bills quicker and more easily than ever before. Here are some additional features of Online Bill Pay:

• Pay e-bills to anyone in the U.S.
• Review payment history
• Edit your list of payees at any time
• Schedule recurring payments
• Receive electronic bills from selected companies and pay with a click of your mouse
• Access account information on your e-bills, including amount due and due date
• Rest easy with the security of FraudNet, an Online Bill Pay fraud monitoring service

Contact Us for more information.