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Digital Services and Device Support  ›  Amazon Appstore  › 

An Amazon Appstore app is freezing, not opening, or displaying an error or exception number message.

You can solve many errors by:

  • Updating to the latest version of the app,
  • Force stopping the app, or
  • Clearing the app cache.

For more help, try our Amazon Appstore forum.

Related Help Topics

  • Confirm App is Updated to the Latest Version
  • Force Stop an App on an Android Device
  • Force Stop an App on an iOS Device
  • Clear App Cache and Data on Your Android Device
  • Clear App Cache and Data on Your Fire Tablet (8th Generation and Newer)
  • Clear App Cache and Data on Your Fire Tablet (4th - 7th Generation)

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All Help Topics

Amazon Appstore

  • About the Amazon Appstore
  • An Amazon Appstore App Has Errors or Is Unresponsive
  • Clear Amazon Appstore App Cache and Data on Your Windows Device
  • Clear App Cache and Data on Your Android Device
  • Countries & Territories Eligible to Shop for Apps on Amazon.com
  • Countries & Territories Eligible to Shop for Apps in Other Amazon Marketplaces
  • Download Apps from the Amazon Appstore
  • Download the Amazon Appstore on Windows 11
  • Gift Amazon Coins
  • Manage Your Appstore Subscriptions from the Amazon Appstore App
  • Manage Your Appstore Subscriptions from the Website
  • Manage Your Appstore Subscriptions from Your Fire Tablet
  • Permissions for Apps on the Amazon Appstore
  • Redeem Amazon Coins
  • Set Parental Controls for In-App Purchases
  • Turn Off In-App Purchasing
  • What are Amazon Coins?

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Why Amazon app is not working?

Android WebView may be found on the Play Store. The update option may be found by opening it and selecting it. To see whether the issue with the Amazon app, not working persists after the update, restart your phone and try it again. The Amazon app should be reinstalled.

Why is Amazon app crashing?

Performing a network settings reset can help especially if the app's crashing issue has something to do with network connectivity errors like intermittent or unstable Internet connection. Online apps like the Amazon shopping require stable Internet connection to stay connected to the server.

What has happened to the Amazon app?

Amazon has stopped letting customers download e-books and any other digital content from its Android shopping app. It is asking them to instead buy books via its website or Kindle app.

How do I reset my Amazon app settings?

For more help, try our Amazon Appstore forum..
From the device's home screen, tap the Menu button on your device..
Select Settings..
Select Apps..
Locate the app title from your list of apps..
Select Storage..
Select Clear Data..