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54. Which of the following is not a characteristic of service operations?A.intangible outputB.high customer contactC.high labor contentD.easy measurement of productivityE.low uniformity of output
AACSB: ASDifficulty: MediumTLO: 3Taxonomy: Knowledge55. Which of the following is a recent trend in business?
Difficulty: MediumTLO: 8Taxonomy: Knowledge1-15
Chapter 01 - Introduction to Operations Management56. Farming is an example of:
Difficulty: MediumTLO: 3Taxonomy: Knowledge57. Dealing with the fact that certain aspects of any management situation are more importantthan others is called:
AACSB: RTDifficulty: HardTLO: 6Taxonomy: Knowledge58. The fact that a few improvements in a few key areas of operations will have more impactthan many improvements in many other areas is consistent with the:A.Irwin phenomenonB.Pareto phenomenonC.Stevenson phenomenonD.Tellier phenomenonE.Adam Smith phenomenon
AACSB: ASDifficulty: MediumTLO: 6Taxonomy: Knowledge1-16
Chapter 01 - Introduction to Operations Management59. The process of comparing outputs to previously established standards to determine ifcorrective action is needed is called:
Difficulty: HardTLO: 4Taxonomy: Knowledge60. Which of the following does not relate to system design?
Difficulty: MediumTLO: 5Taxonomy: Knowledge61. Taking a systems viewpoint with regard to operations in today's environment increasinglyleads decision-makers to consider ______________ in response to the ____________.
AACSB: EUDifficulty: HardTLO: 6Taxonomy: Knowledge1-17
Chapter 01 - Introduction to Operations Management
9. Which of the following is NOT a characteristic of service operations?A. Intangible outputB. No resale is possibleC. The buyer can perform part of the productionD. Product cannot be storedE. Ownership is transferred at time of purchase*
Chapter 05 - Service Process Design10. Which of the following is NOT an element of the service-product bundle?
11. ____ contact services require employees with technical skills and efficient processingroutines.
12. An example of a service business/organization that has a high degree of customer contact,high customization, and a high degree of labor intensity is:
13. Estate planning would be an example of a:A. Co-routed serviceB. Customer-routed serviceC. Provider-routed serviceD. None of the above
Chapter 05 - Service Process Design14. The service-profit chain shows that _____ is the key to profitability.