Hello, thanks for contacting us! We noticed that you are experiencing trouble resetting your PIN due to receiving invalid email address error message. We understand how disappointing this can be. Help is here for you!
Upon review, we noticed that you have an open support ticket that is currently under review. We are actively investigating your issue.
Please stand by as your agent continues to work towards resolution for this matter.
Thanks in advance for your patience. 🙂
I forgot my PIN so I sent a request to change it but when I click on the link in the email it sends me to a page that says “whoops! It looks like you are lost. Let’s get you back home.” And the only button is to send me to the home page.
level 1
It doesn't work. I never got the email, and I can't get my pin. I guess im stuck with free games forever :(
level 1
Probably some server downtime or an error that should be resolved quickly. Try requesting another pin.
level 1
Hi there, try opening the link in a different browser, and see if it works. If not, please create a support ticket here.
level 1
What happened after ..? This is happening to me ..
level 2
i have the same issue now...
Edit: This worked. Open oculus.com on pc browser Log in While logged in, click the link in the email
level 1
Me too this sucks really you would think they would have solved this issues this is really sad I just wanted to buy games! :(
Trying
to change your profile settings or purchase a game for your Quest 2, but Oculus is asking for a PIN? What PIN?!?!? As a small reminder: the Oculus PIN is a 4-digit code, configured during the initial setup of the headset, which is used to verify your identity and help make purchases in the Oculus (Meta) app store easier and more secure. If you have forgotten your PIN code then no worries! There are three different
ways you can reset the Oculus PIN and continue your VR journey: Let’s look at each of the methods in more detail and outline a step-by-step tutorial with illustrating images that help you navigate the process with ease! The most obvious and also the recommended way of resetting your Oculus PIN is using a web browser to log in to your Oculus profile and resetting the PIN from security settings. You also
need access to the email account configured for your profile. Follow these steps to reset Oculus PIN from the Oculus profile settings:Reset PIN From Oculus Profile Settings
- Next to PIN, click Edit
- Click on Forgot PIN below the Current PIN field
- Click Request PIN Reset
- Click on the link in the PIN Reset email from Oculus
- Type in New PIN and click Save
- Congratulations! Your PIN has been changed.
Note! When I tested this, the email to reset the PIN arrived in a couple of seconds. If you don’t see the email in a couple of minutes, make sure to check the Spam folder!
Reset PIN Using Oculus PC Software
For those that are using their Quest 2 as a PCVR headset, the Oculus PC Software is probably the easiest and quickest way to reset the Oculus PIN if you have forgotten it.
Note! If you haven’t downloaded the Oculus PC software, it is probably not worth downloading it just for the sake of resetting your PIN. In that case, skip the method and use either the first one (Oculus Profile) or the upcoming method (Game purchase).
Here are the steps to reset your PIN using Oculus PC software:
- Open Oculus PC Software
- Click Settings from the left menu
- Click Oculus PIN from the Account tab
- Type New PIN and your Password and click
Submit
- Check email for a 6-digit verification code, type it in and click Submit
- Congratulations! Your Oculus PIN is now updated.
Reset PIN from Game Purchase Screen
This method assumes that you open the Oculus (Meta) app store using a browser on your PC, phone, or tablet. You can’t reset the PIN when you open the app store using the Oculus App on your phone.
Follow these steps to reset your Oculus PIN on the game purchase screen
- Open Oculus (Meta) app store
- Open a random game
- Click on the Price button
- Click Forgot PIN
- Enter New Oculus PIN. Type your Password and click Submit
- Congratulations! Your Oculus PIN has now been changed.
And these were all the different methods you can use to change the Oculus PIN code for your account. I hope you found one suitable for your needs and got your PIN successfully changed!
Martin Rakver
I am a software engineer and tech enthusiast. During my free time, I like to immerse myself in the world of virtual and augmented reality, which I believe will be more and more prominent in the years to come.
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