If you are sick or injured, you may have an urgent care need. An urgent care need is one that requires prompt medical attention but is not an emergency medical condition.
Urgent care may be right for sore throat and upper respiratory symptoms, earaches, coughs, backaches, headaches/migraines, and bladder infections/urinary tract infections. Urgent care is not intended to be an after-hours primary care service.
You do not need an appointment to visit an urgent care
facility.
If you have any questions about the type of care that is appropriate for your symptoms/conditions,
call 1-833-KP4CARE (1-833-574-2273).
If you are temporarily outside of the Kaiser Permanente service area and have an urgent care need due to an unforeseen illness, injury, or complication of an existing condition (including pregnancy), we cover the medically necessary services you receive from a non-Plan provider if you reasonably believed that your (or your unborn child’s) health would seriously worsen if you delayed treatment until you returned to our service area.
Urgent care is available at:
Panorama City Medical Center, Medical Offices 6
13630 Willard St.
Panorama City, CA 91402
Adult Urgent Care:
9am to 9pm 7 days a week, including holidays.
Pediatric Urgent Care:
Monday – Friday, 5pm to 7pm
Weekends, 9am to 4:30pm
Holiday hours vary
Emergency, urgent & after-hours care
We care about your health and helping you make wise care decisions. Let us give you the information you need to understand what kind of care is right for you.
Life or limb-threatening condition, chest pain, severe shortness of breath, sudden slurred speech or inability to move, active labor, complicated medical history.
View Emergency Care Facilities >
Urgent care
Sore throat and upper respiratory symptoms, earaches, coughs, backaches, headaches/migraines, bladder infections/urinary tract infections.
View Urgent Care Facilities >
Panorama City Medical Center, Medical Offices 6
13630 Willard St.
Panorama City, CA 91402Adult Urgent Care:
9am to 9pm 7 days a week, including holidays.
Pediatric Urgent Care:
Monday – Friday, 5pm to 7pm
Weekends, 9am to 4:30pm
Holiday hours varyNo appointment needed
After-hours care
See a doctor or receive specialty care outside of regular appointment hours. For urgent medical needs only, not suitable for emergencies.
View After Hours Facilities >
Medical Advice 24/7
Advice at anytime
1-833-KP4CARE (1-833-574-2273)
24 hours a day, every dayNo appointment needed
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*Most features are available only to members receiving care at Kaiser Permanente medical facilities.
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
When you are experiencing a life- or limb-threatening emergency, then a visit to the emergency room is necessary. If you have an emergency medical condition*, call 911 or go to the nearest hospital.
Emergency care is available 24 hours a day, seven days a week at:
Emergency services include all of the following with respect to an emergency medical condition:
- A medical screening exam that is within the capability of the emergency department of a hospital, including ancillary services (such as imaging and laboratory services) routinely available to the emergency department to evaluate the emergency medical condition.
- Within the capabilities of the staff and facilities available at the hospital, medically necessary examination and treatment required to stabilize the patient (once your condition is stabilized, services you receive are post-stabilization care and not emergency services).
* An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: the person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for, or use, food, shelter, or clothing, due to the mental disorder.