| 06-15-2015, 03:28 PM | #1 |
Lieutenant Colonel Drives: iXM60, i8 Rdstr, M4, Taycan TS Join Date: Feb 2012 Location: Wisconsin | You should be able to take your BMW to ***ANY*** dealership and get warranty service. It doesn't matter one bit where you bought it. If your local service center (dealer) is telling you they will treat you differently because you bought your car somewhere else - you need to find another dealer. I would also let BMW know about this as it reflects very poorly on their brand. This, to me, would be a very good reason to NOT purchase a car from this dealer... The service centers all make money from BMW when they perform warranty work. It doesn't make any difference if they sold the car or not. Imagine someone who buys a car and then moves to another location. Do you think they should expect any level of difference in service because they moved? I specifically decided NOT to purchase another M car from my local dealer because I was not happy about their competitive pricing scheme. (They would not work to provide me a good quote up front. All they would say was they would meet any other dealers quote. Thats just lazy crap IMHO...) However, I do like their service department. So I'm currently buying an M4 from a completely different dealer (who doesn't play BS games on pricing) - but I fully plan on using the local dealer's service dept... Last edited by evanevery; 06-15-2015 at 03:29 PM.. Reason: spelling |
| 06-15-2015, 03:40 PM | #2 |
Colonel Drives: EFFEIGHTY Join Date: Apr 2010 Location: LA LA land | Quote: Originally Posted by evanevery You should be able to take your BMW to ***ANY*** dealership and get warranty service. It doesn't matter one bit where you bought it. If your local service center (dealer) is telling you they will treat you differently because you bought your car somewhere else - you need to find another dealer. I would also let BMW know about this as it reflects very poorly on their brand. This, to me, would be a very good reason to NOT purchase a car from this dealer... The service centers all make money from BMW when they perform warranty work. It doesn't make any difference if they sold the car or not. Imagine someone who buys a car and then moves to another location. Do you think they should expect any level of difference in service because they moved? I specifically decided NOT to purchase another M car from my local dealer because I was not happy about their competitive pricing scheme. (They would not work to provide me a good quote up front. All they would say was they would meet any other dealers quote. Thats just lazy crap IMHO...) However, I do like their service department. So I'm currently buying an M4 from a completely different dealer (who doesn't play BS games on pricing) - but I fully plan on using the local dealer's service dept... BMW beverly hills very clearly states that they only want to give you a loaner if you bought the car from them... thus I don't purchase from or service my cars with them. |
| 06-15-2015, 03:43 PM | #3 |
Lieutenant Colonel Drives: 2015 MW - F80 Join Date: Oct 2012 Location: Dallas, TX | I have never gotten a BMW locally and have never had an issue. I always get loaners and am treated just like any other dealership. The only thing I have seen is that sometimes they will give scheduling priority to someone that bought their, but nothing else and thats only when go though the operator. Now that being said, IMO your local dealer has not done anything to WIN your business. To me matching something else, does not do it but thats just me. I have spent my adult life in sales and negotiating contracts and I understand losing a deal to "better pricing" but to the same pricing after I have an agreement in place... Don't do it its just not cool. __________________ |
| 06-15-2015, 03:44 PM | #4 |
Colonel Drives: F80 | MKIV Supra | Aventador S Join Date: Jan 2014 Location: Los Angeles | Quote: Originally Posted by BwoodBMW Quote: Originally Posted by evanevery You should be able to take your BMW to ***ANY*** dealership and get warranty service. It doesn't matter one bit where you bought it. If your local service center (dealer) is telling you they will treat you differently because you bought your car somewhere else - you need to find another dealer. I would also let BMW know about this as it reflects very poorly on their brand. This, to me, would be a very good reason to NOT purchase a car from this dealer... The service centers all make money from BMW when they perform warranty work. It doesn't make any difference if they sold the car or not. Imagine someone who buys a car and then moves to another location. Do you think they should expect any level of difference in service because they moved? I specifically decided NOT to purchase another M car from my local dealer because I was not happy about their competitive pricing scheme. (They would not work to provide me a good quote up front. All they would say was they would meet any other dealers quote. Thats just lazy crap IMHO...) However, I do like their service department. So I'm currently buying an M4 from a completely different dealer (who doesn't play BS games on pricing) - but I fully plan on using the local dealer's service dept... BMW beverly hills very clearly states that they only want to give you a loaner if you bought the car from them... thus I don't purchase from or service my cars with them. Worst dealership in SoCal. |
| 06-15-2015, 03:59 PM | #5 |
Blocked from G80/G82 for having an opinion Drives: Trek Domane Join Date: Aug 2014 Location: Mexicali | Quote: Originally Posted by Richy Rich Worst dealership in SoCal. Oh come on. I can think of a few more |
| 06-15-2015, 04:05 PM | #6 |
Private First Class Drives: 2016 M4 Join Date: Jun 2015 Location: Atlanta | Update. My email to local dealer: Local dealer's response: Umm, what does this even mean? And how does one get this so-called pull? Personally, I would think when purchasing an M, regardless of dealer, I would get the requisite amount of pull. |
| 06-15-2015, 04:16 PM | #7 |
Brigadier General Drives: 2016 Manual AW F80 Join Date: Jul 2009 Location: Philly | Quote: Originally Posted by mboxM4 Update. My email to local dealer: So I can assume if I don’t buy from you, I won’t get a loaner if I take the car in for service? Just asking because this is contrary to what has happened in the past. Local dealer's response: Let's put it this way my friend, you get more pull if you purchase from us Umm, what does this even mean? And how does one get this so-called pull? I bought my Acura TL in 2012 but not from the local dealer because they refused to budge on their ridiculous price. They gave me the same BS your dealer is feeding you. I almost fell for it but better judgement prevailed and I bought from another dealer who was way more reasonable on price and honoring the incentives. The service department at my local dealer has excellent reviews and I have been using them for 3 years now for all services and don't have a single issue to report. And yes, loaner is free for me And why do you care about a loaner. In all, BMW will do only 3 oil changes for you in 4 years. |
| 06-15-2015, 04:16 PM | #8 |
Colonel Drives: F80 | MKIV Supra | Aventador S Join Date: Jan 2014 Location: Los Angeles | Quote: Originally Posted by MFNATIK Quote: Originally Posted by Richy Rich Worst dealership in SoCal. Oh come on. I can think of a few more Tried buying my first M car there. The salesperson wouldn't sell it to me, told me I needed to schedule an appointment with their assistants assistant for another day. Mind was blown. |
| 06-15-2015, 04:20 PM | #9 |
Brigadier General Drives: 2016 Manual AW F80 Join Date: Jul 2009 Location: Philly | Quote: Originally Posted by mboxM4 Update. That made no sense |
| 06-15-2015, 04:34 PM | #10 |
Private First Class Drives: 2016 M4 Join Date: Jun 2015 Location: Atlanta | Quote: Originally Posted by dsm918 I bought my Acura TL in 2012 but not from the local dealer because they refused to budge on their ridiculous price. They gave me the same BS your dealer is feeding you. I almost fell for it but better judgement prevailed and I bought from another dealer who was way more reasonable on price and honoring the incentives. The service department at my local dealer has excellent reviews and I have been using them for 3 years now for all services and don't have a single issue to report. And yes, loaner is free for me And why do you care about a loner. In all, BMW will do only 3 oil changes for you in 4 years. Even the best of cars need some attention other than oil changes. But regardless, I was always going to stick with my current deal. I'm a man of my word. But I was planning on using this dealership for service and getting a loaner, if necessary, is important. |
| 06-15-2015, 04:39 PM | #11 |
Blocked from G80/G82 for having an opinion Drives: Trek Domane Join Date: Aug 2014 Location: Mexicali | Quote: Originally Posted by mboxM4 Update. My email to local dealer: Local dealer's response: Umm, what does this even mean? And how does one get this so-called pull? Personally, I would think when purchasing an M, regardless of dealer, I would get the requisite amount of pull. This is lame. I would just use the current CA/Dealer that you already have a deal with. They did the legwork and sound more professional than this guy. He's trying to convince you to let him make the sale but really, there is no difference where you order your ED other than great CA service. So if you're personally not impressed with him and you've met them already, then I'd just stick with your current deal regardless if they could match it or not. |
| 06-15-2015, 04:39 PM | #12 |
Private First Class Drives: 2016 M4 Join Date: Jun 2015 Location: Atlanta | Quote: Originally Posted by dsm918 That made no sense Am I one of those? You god damn right. Do I want my car to feel as special to them as it does to me? Absolutely. I love my cars. They are members of the family. Feel free to hand your car off to anyone. Just make sure to put a dash cam in there beforehand and come back here with the footage. |
| 06-15-2015, 05:30 PM | #13 |
Lieutenant Colonel Drives: iXM60, i8 Rdstr, M4, Taycan TS Join Date: Feb 2012 Location: Wisconsin | Quote: Originally Posted by Miamiboyca IMO your local dealer has not done anything to WIN your business. To me matching something else, does not do it but thats just me. I have spent my adult life in sales and negotiating contracts and I understand losing a deal to "better pricing" but to the same pricing after I have an agreement in place... Don't do it its just not cool. That was EXACTLY my point. I stopped buying cars from my local dealer because they didn't want to work for my business - they just wanted to match whoever gave me the lowest quote. Swoop in and match the lowest price. That's crap - especially since I've already bought two M cars from them in the last 3 years... And I let them know it. |
| 06-15-2015, 09:28 PM | #14 |
Lieutenant Colonel Drives: 2018 Model 3 Performance Join Date: Oct 2014 Location: PA | Quote: Originally Posted by mboxM4 Update. My email to local dealer: Local dealer's response: Umm, what does this even mean? And how does one get this so-called pull? Personally, I would think when purchasing an M, regardless of dealer, I would get the requisite amount of pull. Perhaps the only true way to get an "pull" with a dealer is to buy a lot of cars from them. It's all about the sale at the end of the day. |
| 06-16-2015, 09:35 AM | #15 |
Lieutenant Colonel Drives: iXM60, i8 Rdstr, M4, Taycan TS Join Date: Feb 2012 Location: Wisconsin | Actually, its not what you have already bought that gives you "pull", its what you will potentially buy in the future that makes a real difference... |
| 06-16-2015, 06:52 PM | #16 |
Colonel Drives: 2016 M3 Join Date: Jan 2008 Location: Ohio | Quote: Originally Posted by evanevery Actually, its not what you have already bought that gives you "pull", its what you will potentially buy in the future that makes a real difference... I'd say getting 'pull' has more to do with where the dealership is in relation to their sales goals. If you by chance approach them when they just need one more sale to hit their target...guess what? You have a lot of pull! And for the uninitiated you think they are doing you a favor. And I have no doubt they play it out as such. I have read countless posts made be people upset their dealer did not cut them a break on the price of a car. 'I have been a loyal customer for years'. At the end of the day it is about hitting sales targets with some good customer relations on top/sprinkled in. There is an incredible amount of pressure on the GMs each and every month. With that being said I have no doubt customers exist that do have pull. They a.) pay full MSRP or more once every few years b.) always take their car to the dealership to get anything and everything done even out of warranty. Wiper blades and cabin filters included. __________________ 2016 F80 | MG/SO | DCT | Adaptive M Suspension | 19" Black 437M Wheels | CF Roof | CF Trim |
| 07-16-2015, 01:37 AM | #17 |
Lieutenant General Drives: C6Z Join Date: May 2008 Location: NorCal | I think you guys are over thinking it. Great service is about finding the right SA. Period. I have had crap service from dealer i leased a car from and amazing service from dealer i had no pre existing purchasing relationship with. The key is the SA and asking around other owners locally is the best way to find an SA |
| 07-16-2015, 10:12 AM | #18 |
Lieutenant Colonel Drives: iXM60, i8 Rdstr, M4, Taycan TS Join Date: Feb 2012 Location: Wisconsin | I don't disagree... I'm quite happy with the service that my local dealer has provided on my M6 and X6M... However, I'm NOT happy with the way the sales folks at the very same dealer have treated my latest purchase request. All they would do is "meet whatever the lowest bid" was from other dealers. So, I've purchased my M4 from another dealer a little farther away but still plan on having the service on all my vehicles done at the local dealer. |
| 07-16-2015, 10:27 AM | #19 |
Lieutenant Colonel Drives: 2015 MW - F80 Join Date: Oct 2012 Location: Dallas, TX | Quote: Originally Posted by evanevery I don't disagree... I'm quite happy with the service that my local dealer has provided on my M6 and X6M... However, I'm NOT happy with the way the sales folks at the very same dealer have treated my latest purchase request. All they would do is "meet whatever the lowest bid" was from other dealers. So, I've purchased my M4 from another dealer a little farther away but still plan on having the service on all my vehicles done at the local dealer. Thats because they are incentivized very differently - makes perfect sense. I did have an experience just like mentioned where they matched and then didn't understand why I wouldn't give them the business since I was helping my local economy. I provided him in the middle of the showroom floor a very eloquent and impassioned speech (within ear shot of my SA - who mentioned it every time i came back for service with a chuckle and several customers) about how they are selling a commodity item and n life you don't get a freebie for being my neighbor. You need to actually earn my business through either pricing, professionalism or outstanding service, and if I based my purchases on helping my "local" economy then I would be at the Ford dealership. Although I know it fell on deaf ears, everyone except the sales people were smiling... haha __________________ |
| 07-16-2015, 11:48 AM | #20 |
Second Lieutenant Drives: m3 2015 Join Date: Mar 2015 Location: atlanta | My dealer in Roswell is great but I have been all over the US and every dealer I stopped at could have not been nicer when we shoed up with problems on the road they made room for us and solved every problem we incountered including a cracked windshield in CA when we were headed to O'Fest at Lagon S. Got a loner and did not miss any of the 5 track days! |
| 07-17-2015, 09:32 AM | #21 |
Private Drives: 2013 M3 Join Date: Mar 2011 Location: Charlotte, NC | Beverly Hills BMW owned by Sonic I just don't know where people get some of the crap on their posts. Beverly Hills BMW is a Sonic Owned dealership. Sonic probably owns 25 BMW dealerships within the u.s. It is a Charlotte, NC corporation. Why would dealership that is part of a consortium of 100(+) dealerships have this kind of policy. Further, I can assure you that this would not fly (and does not fly) with Sonic Corporate. |
| 07-20-2015, 01:25 PM | #22 |
First Lieutenant Drives: 2015 F80 YMB Join Date: Sep 2012 Location: Orlando, FL | I have yet to receive my F80 yet but also choose to not buy locally do to the nonsense they tried pulling. Of course, I will bring the car to the local dealer for service. I would have assumed they would treat it as any other BMW sold there or not since they simply bill the corporate office under warranty. I, personally, cannot wait to bring my car in and they see it wasn't purchased there. Id be glad to explain why I didn't purchase there and show the GM or whoever runs the joint my emails/requests, etc and the no responses or ridiculous responses to them. __________________ 2007 E92 335i - SOLD |