Skip to main content
.us
Deliver to Australia
All
English
Hello, sign in
Account & ListsReturns & Orders
All
Today's Deals Customer Service Registry Gift Cards Sell Disability Customer Support
Help & Customer Service
Find more solutions
Digital Services and Device Support › Amazon Appstore ›
An Amazon Appstore app is freezing, not opening, or displaying an error or exception number message. You can solve many errors by:
For more help, try our Amazon Appstore forum.
Related Help Topics
- Confirm App is Updated to the Latest Version
- Force Stop an App on an Android Device
- Force Stop an App on an iOS Device
- Clear App Cache and Data on Your Android Device
- Clear App Cache and Data on Your Fire Tablet (8th Generation and Newer)
- Clear App Cache and Data on Your Fire Tablet (4th - 7th Generation)
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
This information is confusing or wrong
This isn't the information I was looking for
I don't like this policy
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.
‹ All Help Topics
Amazon Appstore
- About the Amazon Appstore
- An Amazon Appstore App Has Errors or Is Unresponsive
- Clear Amazon Appstore App Cache and Data on Your Windows Device
- Clear App Cache and Data on Your Android Device
- Countries & Territories Eligible to Shop for Apps on Amazon.com
- Countries & Territories Eligible to Shop for Apps in Other Amazon Marketplaces
- Download Apps from the Amazon Appstore
- Download the Amazon Appstore on Windows 11
- Gift Amazon Coins
- Manage Your Appstore Subscriptions from the Amazon Appstore App
- Manage Your Appstore Subscriptions from the Website
- Manage Your Appstore Subscriptions from Your Fire Tablet
- Permissions for Apps on the Amazon Appstore
- Redeem Amazon Coins
- Set Parental Controls for In-App Purchases
- Turn Off In-App Purchasing
- What are Amazon Coins?
Quick solutions
Devices & Content
Deliver books, apps to your device
Digital Purchases
View purchased books & apps
Your Subscriptions
Edit payment info
1-Click Settings
Change your address
Digital & Device Forum
Ask the community
Contact Us
Back to top
Get to Know Us
- Careers
- Blog
- About Amazon
- Investor Relations
- Amazon Devices
- Amazon Science
Make Money with Us
- Sell products on Amazon
- Sell on Amazon Business
- Sell apps on Amazon
- Become an Affiliate
- Advertise Your Products
- Self-Publish with Us
- Host an Amazon Hub
- ›See More Make Money with Us
Amazon Payment Products
- Amazon Business Card
- Shop with Points
- Reload Your Balance
- Amazon Currency Converter
Let Us Help You
- Amazon and COVID-19
- Your Account
- Your Orders
- Shipping Rates & Policies
- Returns & Replacements
- Manage Your Content and Devices
- Amazon Assistant
- Help
English
$USD - U.S. Dollar United States
Amazon Music Stream millions of songs | Amazon Advertising Find, attract, and engage customers | Amazon Drive Cloud storage from Amazon | 6pm Score deals on fashion brands | AbeBooks Books, art & collectibles | ACX Audiobook Publishing Made Easy | Alexa Actionable Analytics for the Web | ||||||
Sell on Amazon Start a Selling Account | Amazon Business Everything For Your Business | AmazonGlobal Ship Orders Internationally | Home Services Experienced Pros Happiness Guarantee | Amazon Ignite Sell your original Digital Educational Resources | Amazon Web Services Scalable Cloud Computing Services | Audible Listen to Books & Original Audio Performances | ||||||
Book Depository Books With Free Delivery Worldwide | Box Office Mojo Find Movie Box Office Data | ComiXology Thousands of Digital Comics | DPReview Digital Photography | Fabric Sewing, Quilting & Knitting | Goodreads Book reviews & recommendations | IMDb Movies, TV & Celebrities | ||||||
IMDbPro Get Info Entertainment Professionals Need | Kindle Direct Publishing Indie Digital & Print Publishing Made Easy | Prime Video Direct Video Distribution Made Easy | Shopbop Designer Fashion Brands | Woot! Deals and Shenanigans | Zappos Shoes & Clothing | Ring Smart Home Security Systems | ||||||
eero WiFi Stream 4K Video in Every Room | Blink Smart Security for Every Home | Neighbors App Real-Time Crime & Safety Alerts | Amazon Subscription Boxes Top subscription boxes – right to your door | PillPack Pharmacy Simplified |
- Conditions of Use
- Privacy Notice
- Interest-Based Ads
© 1996-2022, Amazon.com, Inc. or its affiliates